Thiago Sá Freire, a veteran of the company, took over as CEO in the spring, replacing Zac Bookman, who became chairman emeritus for the company.
OpenGov launched in 2012, won backing from Cox Enterprises in early 2024 and continues to sell ERP, budgeting, permitting and other software.
According to the company, the expanded Public Service Platform — a cloud-based ERP system — now includes Human Capital Management, or HCM, “bringing finance, workforce and operations together into one cohesive system.”
The platform covers such other tasks as budgeting, financing, payroll and procurement, and this new move is part of the general effort — reflecting a gov tech trend — to build what amounts to a one-stop shop for public agencies.
The platform offers what the company calls “a shared data foundation” along with a built-in AI assistant, with “new AI capabilities across infrastructure management and permitting.”
In an email interview, Sá Freire told Government Technology that the company built the “foundations” of the Public Service Platform over the past several years.
“This investment has now paid off,” he said. “Now, the focus is accelerating what the Public Service Platform can do for governments around the nation [and] driving deeper adoption and connectivity across departments.”
OpenGov serves more than 2,000 agencies across 50 states, he said. A focus on efficiency will consume much of his role as CEO.
“At OpenGov, I’ve spent the last several years partnering with governments to understand where technology can truly improve outcomes, whether that’s speeding up permitting, improving financial visibility or helping teams operate more efficiently,” he said.
Further deployment of artificial intelligence is key to his plans for growth. That includes “embedding AI directly into the workflows teams rely on every day to make their lives easier,” he said. “This is where we move from systems of record to systems of action, helping public servants move faster, make more informed decisions and operate with greater transparency and accountability.”
