IE 11 Not Supported

For optimal browsing, we recommend Chrome, Firefox or Safari browsers.

Amid Low-Code Surge, Laserfiche Opens User Template Exchange

The concept of low-code software is becoming more popular in government. Laserfiche's new Solution Marketplace is meant to advance that idea, giving users the ability to quickly deploy workflows based on templates.

As low-code software gains momentum among government users looking to serve themselves without needing to involve the IT department in everyday minutiae, Laserfiche, a popular platform governments use to digitize forms and processes, is now crowdsourcing solutions.

The Laserfiche Solution Marketplace, the culmination of years of work, will offer both company-built and user-built, company-vetted templates for handling common tasks — think federal assistance applications, pet licensing and fire inspections, for example.

“Instead of having to — either themselves or working with their solution provider — build everything from scratch, they can (use) this to really get up and running much quicker,” said Justin Pava, the company’s director of product management. “So they start using Laserfiche, they've got this library of 125 processes that they can download, do some small configuration, like, here's who these approval processes should be sent to, here's the logo we want to put on our external-facing forms, things like that.”

Those 125 or so solutions come from Laserfiche, but it’s now taking similar submissions from customers who have found a good way to complete a process. The idea is that, with minimum configuration, users can build off the basics another person has already figured out — or even just to gather ideas.

“Previously it was more of a process designer — the individual person actually making the process,” Pava said. “But here it's something everyone can see to help look at, ‘What are types of things I could do within Laserfiche?’”

Laserfiche serves more than 5 million cloud users across a number of industries, but its single largest customer segment, comprising about 46 percent, is the public sector. The company’s technology helps automate workflows, digitizing many processes government offices have traditionally accomplished by moving paper.

The company will vet user submissions for, among other things, cybersecurity.

“We try to be like, ‘Hey, is this reinforcing best practices?’ Because this is also what other organizations are going to use as a starting point,” he said.

Submissions can also include Web Request Rules.

The way Pava sees it, low- and no-code software is critical to modern technology because it flips the traditional script on IT deployment. Rather than asking technologists to put a solution in place for users, a low- or no-code solution asks IT to give users — the ones who will actually have to work with the technology — the tools to create their own solutions.

“Find me an IT organization that is not overwhelmed by all the requests that they're getting,” he said. “IT is not able to keep up with all the requests because most IT staffs don't have the capacity to keep up on everything or they don't have the skills. They aren't in a position to learn every single service that the people in the organization are using.”
Ben Miller is the associate editor of data and business for Government Technology. His reporting experience includes breaking news, business, community features and technical subjects. He holds a Bachelor’s degree in journalism from the Reynolds School of Journalism at the University of Nevada, Reno, and lives in Sacramento, Calif.