The company is an Esri Partner Network company and it uses mapping tools along with other data that you either already have or can establish to better improve your infrastructure database. Using mobile devices like iPads or smartphones, staff in the field can collect data in real time and document damages in pictures and on forms that either upload immediately or -- if connectivity is an issue -- are downloaded later.
These types of tools are what I mean when I say that technology will dominate every facet of emergency management in the coming years. While not everyone is comfortable embracing this new digital world, it is coming your way, no matter if you like it or not.