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Delaware Single Sign-On Adds Payment Portal for Residents

As governments nationwide work toward providing digital services via an Amazon-like experience, CIO Greg Lane outlines launching Delaware’s single sign-on solution with a payment portal.

Delaware CIO Greg Lane
Government Technology/David Kidd
As part of its ongoing effort to establish a single sign-on portal for residents and visitors looking to do business with the state, Delaware has begun adding an online payment option to its offerings.

In an interview with GovTech in January, Delaware CIO Greg Lane said the payment portal would allow users to access their payment histories with multiple agencies from a single website. At the NASCIO Midyear conference in Maryland last week, he reported that the first agency on the new payment engine, the Department of Agriculture's Pesticide Management, went live in mid-April.

Lane said they wanted to “start small” and that they’ve already learned a lot from that first application, but that once the system expands to other agencies, it will ideally feel like checking out and paying on a website like Amazon.

The new system will be a big digital upgrade for a lot of Delaware’s service offerings.

“There are number of agencies that still take checks and people walking in, so we’re really excited to give those agencies a solution that they don’t have,” Lane said. “And for everyone else, we are leveraging this engine to ensure we have PCI compliance, something that they have to achieve, and it’s just a great way to do that and give a good user experience to those whom we provide services.”

That seamless user experience was also a focus for Lane’s predecessor, Jason Clarke, who described user-friendliness, along with security, as among the chief drivers of Delaware’s identity and access management work.
Lauren Kinkade is the managing editor for Government Technology magazine. She has a degree in English from the University of California, Berkeley, and more than 15 years’ experience in book and magazine publishing.
Noelle Knell is the executive editor for e.Republic, responsible for setting the overall direction for e.Republic’s editorial platforms, including <i>Government Technology</i>, <i>Governing</i>, <i>Industry Insider, Emergency Management</i> and the Center for Digital Education. She has been with e.Republic since 2011, and has decades of writing, editing and leadership experience. A California native, Noelle has worked in both state and local government, and is a graduate of the University of California, Davis, with majors in political science and American history.