Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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The mental health department estimates 13,662 Rogers County residents are in need of mental health treatment, but just 13.5 percent of those needing treatment are actually receiving it.
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The $63 million upgrade began in 2021 and will replace 50 separate computer systems dating to the 1980s. Offices will be closed Nov. 8, giving officials a four-day weekend with the planned Nov. 11 Veterans Day closure to install and test new software and components.
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Drawing from his experience in San Jose, Seattle Chief Technology Officer Rob Lloyd seeks to address pressing issues like homelessness and public safety in a post-pandemic landscape, in the Emerald City.
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The Department of Public Safety is asking the Texas Legislature to invest $22 million in a system that would allow roughly 40 percent of Texans needing routine services to make a virtual appointment.
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The 2025 EDUCAUSE Top 10 list, a snapshot of top priorities in higher education, focuses on earning back trust through technology and data. Several indicators show faith in the value of higher ed and the integrity of tech companies is declining.
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The Illinois Department of Motor Vehicles is deploying kiosks this fall as part of a pilot program to help residents access services like driver’s license renewals more efficiently. Average transaction times are estimated at roughly two minutes.
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In a move to enhance cybersecurity and digital services statewide, the Indiana Office of Technology is offering no-cost websites to all local governments, using its purchasing power with Tyler Technologies.
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IT directors and cybersecurity professionals in ed tech are no strangers to burnout, and neither are their counterparts in student success. But technology and teamwork may be able to relieve some of that pressure, leaders said at the 2024 EDUCAUSE Annual Conference.
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A new executive order adds teeth to the state’s permit transparency and streamlining work. It instructs agencies to do more to simplify the user experience on their platform, and bring more approval processes on board.
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The territory’s digital ID initiative, IDEAL, lets government agencies do a better job of sharing information they already have on residents, after securing their permission. It’s aimed at simplifying processes and making them quicker.
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Minnesota's Fall Color Finder map gets roughly 250,000 views a year, but it isn't just a pretty interface — it's a tool offering lessons in user engagement, accessibility and data governance for governments nationwide.
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Washington, D.C., CTO Stephen Miller describes a large-scale modernization project that aims to reorient government services so residents can quickly get what they need no matter how they got there.
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The concept of a “smart city” or “connected community” has been around for decades, but experts argue the meaning of the term, and the expectations around it, have changed in recent years. Residential input remains vital, city leaders explain.
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From revitalizing the economy to confronting his city’s racial past, Tulsa, Okla., Mayor G.T. Bynum leaves office having created a focus on unity and progress. He is the fourth member of his family to serve as mayor.
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A new mobile and online licensing and permit system is in the works, with a target date of March 2025. Hunters, skiers and others will be able to store licenses on their phones, and register a harvest without tagging an animal.
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The company, which serves local governments, has bought software and a consulting service from ePRepSolutions. Among the main reasons is to help public agencies recover costs for parks and recreational facilities.
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The state hasn't broadly promoted the service yet, but Deputy CIO Paula Peters hopes one day residents across Missouri will also be able to access local government services through the platform.
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On the final day of its 2024 Annual Conference, the organization recognized tech and cyber teams and leaders in more than a dozen states for their long-term contributions, and for success in specific initiatives.
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