Government Experience
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With the Ohio city pursuing major redevelopment, officials have launched an online permitting portal they hope will ease that effort. Cleveland’s building director explains what’s happening — and what comes next. -
The debut of the new website, PermitSF, comes after four months of development work with OpenGov. It reflects the growth of online permitting in governments across the country — a trend supported by AI.
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In 2025, the state launched its Frontier Stable Token and advanced system modernization; in 2026, the IT team will build on that foundation to leverage technologies like AI while building trust.
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The Alaska Department of Revenue will work with Saige Consulting to modernize the Dividend Application Information System, by which qualifying residents receive their annual stipend. The new solution is expected in 2026.
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Several recent initiatives from the Beeck Center are intended to assist the public sector in digital service delivery, including FormFest 2024 and the Digital Government Hub, an innovation-focused fellowship.
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The state DMV plans to make available a new smartphone app that allows West Virginia residents to store driver’s licenses and other identification credentials on their phones to verify their identities.
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Many organizations have incorporated technology into their hiring processes. The Center for Democracy and Technology studied how one hiring technology — digitized assessments — impacts job seekers with disabilities.
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Matt Mahan, mayor of San Jose, Calif., politely pushed back on calls to slash government and cautiously answered a question about the planned federal Department of Government Efficiency, during the GovAI Coalition Summit.
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In Bexar County, Texas, millions of records are publicly accessible online for the first time with the culmination of a massive, $18 million project to digitize the county's archives.
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The state’s unemployment office reports significant benefits from the new technology, which officials said could help government agencies in and outside the state avoid long-term contracts with vendors.
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Approved by the governor earlier this year, New Mexico drivers now can add their driver's licenses and state identification cards to Apple Wallet and Google Wallet to use at certain businesses or venues.
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Officials in Austin, Texas, received a racially targeted public comment during a recent City Council meeting, generated by artificial intelligence. They are now working to ensure this time is reserved for actual constituents.
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The report examines how the once-beleaguered state Department of Motor Vehicles has, under the leadership since 2019 of Director Steve Gordon, transformed many processes, migrated transactions online and eased public interactions.
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The local government will migrate to Civic Plus next year, after county commissioners voted to spend more than $20,000 to do so. The county’s existing offering was bought out and officials decided to look elsewhere, querying other counties to learn what they used.
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SponsoredWhy AI and ML are fundamental to protecting government services and improving user experience.
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The social media network has been the coolest kid in school since the election, with some big public agencies joining. But they must consider emergency management, tech and even fraud before befriending the rising star.
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The new three-year technology road map will serve state government as a whole. It builds on the work of a previous plan, Vision 2023, said state CIO Liana Bailey-Crimmins, director of the California Department of Technology.
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The state announced its multiyear Colorado Digital Government Strategic Plan in 2022. Leaders continue bringing it to life, engaging residents and focusing on three key initiatives to offer a simple, secure, fast experience.
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Author Fern Tiger discusses how genuinely connecting with communities before launching projects can drive progress by ensuring feedback is more than surface-level. Tailoring engagement can shape more accurate policies.
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In addition to upskilling and transforming their workforce, IT leaders in government are investing in enterprise technology that can scale for the future.
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City and county officials discussed partnering with community organizations and technologists from Google.org on digital tools to resolve neighborhood issues, during a “Demo Day” webinar hosted by The Opportunity Project for Cities.
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