Government Experience
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With the Ohio city pursuing major redevelopment, officials have launched an online permitting portal they hope will ease that effort. Cleveland’s building director explains what’s happening — and what comes next. -
The debut of the new website, PermitSF, comes after four months of development work with OpenGov. It reflects the growth of online permitting in governments across the country — a trend supported by AI.
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In 2025, the state launched its Frontier Stable Token and advanced system modernization; in 2026, the IT team will build on that foundation to leverage technologies like AI while building trust.
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The assessment and educational tool offers insights and solutions for improving government web performance. Based on its criteria, many state and federal agencies have updated their sites.
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AskCOS, the city of Colorado Springs’ new artificial intelligence-enabled chatbot, was trained using Colorado city government information alone. The virtual assistant can answer constituent questions in 71 languages.
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State data released one year after the launch of California vs. Hate, the hotline and online portal for reporting hate crimes and incidents, shows its impact. People statewide reported more than 1,000 acts of hate.
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The city of San Jose has adopted an AI-powered translation tool to improve accessibility at City Council meetings for people who primarily speak a language other than English. It may see wider use, depending upon its performance thus far.
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From digital inclusion to AI innovation, we take a closer look at Government Technology’s honorees in the 23rd year of its annual awards. In conversation with editorial staff, we focus on the work of five particular leaders.
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A new claims portal is in place and call center upgrades are ongoing as state officials make large-scale changes to the technology behind Employment Development Department services. Next up: an RFP to replace the mainframe.
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Local governments are increasingly using technology such as kiosks, chatbots and online forms to streamline services, but are these tools accessible to everyone? Data reveals critical gaps that may have simple fixes.
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The state of Indiana has implemented a tool called Pivot, which leverages artificial intelligence to support job seekers by unveiling potential career paths personalized to their career goals. Later this year, it will begin to take on other tasks.
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The My Whitfield community mobile app offers details on area housing, careers and events as well as links to regional municipal websites. It was developed in partnership between the county, the city of Dalton, and civic organizations.
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The state Department of Commerce and the Eastern Shore Regional GIS Cooperative have launched four dashboards that aggregate multiple streams of demographic and economic data, providing insight for government and residents.
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Facing book bans and programming controversies, an increasing number of libraries are publishing data dashboards for transparency, public accountability and strategic focus.
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The state’s licensing and permitting system for outdoor recreation will migrate next year to a new digital platform from a private vendor. It is expected to handle more than 2 million license transactions a year.
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SponsoredContact centers are essential to creating a satisfying customer experience (CX) for government agencies and their constituents. In this Government Technology Q&A, Jerry Dotson, vice president of public sector, Avaya Government Solutions, explains how the right CX platform lets government organizations implement new contact center technologies easily and efficiently.
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As governments nationwide work toward providing digital services via an Amazon-like experience, CIO Greg Lane outlines launching Delaware’s single sign-on solution with a payment portal.
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SponsoredOther forms of digital ID will also be important for serving constituents online and preventing fraud.
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SponsoredThe public sector faces some unique challenges when it comes to IT management. Here’s what government IT organizations are doing to tackle problems and deliver a great user experience.
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The state’s DMV Transformation Effort, commenced in late 2021 with a gradual rollout of online service offerings, may not end on schedule. A lack of staff availability is requiring extended outside support.
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SponsoredIt’s time for state and local governments to move fast and embrace change. To overcome challenges with legacy systems, public sector IT leaders must foster a culture of innovation, implement flexible cloud solutions, and improve the way they deliver services to their constituents.
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