Government Experience
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With the Ohio city pursuing major redevelopment, officials have launched an online permitting portal they hope will ease that effort. Cleveland’s building director explains what’s happening — and what comes next. -
The debut of the new website, PermitSF, comes after four months of development work with OpenGov. It reflects the growth of online permitting in governments across the country — a trend supported by AI.
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In 2025, the state launched its Frontier Stable Token and advanced system modernization; in 2026, the IT team will build on that foundation to leverage technologies like AI while building trust.
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The Canadian firm, which is expanding in the U.S., launched a program designed to help users improve their regulatory efforts. The offering includes self-assessment and scoring tools, along with review functions.
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The seventh annual Government Experience Awards honors jurisdictions that have elevated tech standards to establish an intuitive, customer-centric approach in delivering essential resident services.
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Remote hearings, adopted as a pandemic necessity, could become common going forward in some states. Minnesota and Arizona have created guides indicating which hearings are suited for remote and which should be in person.
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A new push from startup gov tech firm Polimorphic seeks to offer more efficient and precise searches of government websites. If successful, it could lead to reduced calls to public agencies and happier citizens.
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The use of chatbots is exploding across government agencies at all levels, according to survey data. A local government expert weighs in on the dos and don’ts of implementing one that actually works.
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The collaboration and shared learning made possible through the smart region consortium known as The Connective enhances tech work for cities that are members — such as Phoenix, Mesa and Surprise, Ariz.
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A new survey of 16,000 Americans helps illustrate the link between a local government’s use of technology, its transparency practices, its service offerings and how much trust it’s earned from residents.
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The smart region consortium for the greater Phoenix region, known as The Connective, offers members across sectors a model for collaboration and learning to develop and deploy technology solutions.
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The California Civil Rights Department’s new online interactive guide will help residents understand the Fair Chance Act, which aims to reduce employment barriers for individuals with criminal histories.
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The gov tech company has announced a strategic investment from Francisco Partners, which manages some $45 billion. Accela sells software for such jobs as code enforcement and disaster management.
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SponsoredGovernment platforms modernize digital services, integrating data through APIs, dashboards and the cloud. Low/no-code tools accelerate development, enabling scalable solutions and improved ROI for IT modernization.
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The Colorado Division of Motor Vehicles has announced that myDMV will now accept cryptocurrency through PayPal for online payments for services like renewing a driver’s license or vehicle registration.
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The map-based Chicago Recovery Plan was created with feedback from residents. It also allows them to track progress on city projects to create safe neighborhoods and drive equitable economic growth.
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In the wake of the NYC Open Data Help Desk reaching the major data milestone of 10,000 inquiries since its inception, Chief Analytics Officer Martha Norrick shared her thoughts on the progress and what’s next.
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“What’s in a name?” As some government agencies make their chatbots more human than ever, explore a growing cast of AI characters.
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Utah CTO David Fletcher will be retiring this week after over two decades in the role. In his final days in public service, he shared what he has learned and accomplished in a career peppered with technological disruption.
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A report published this week by the nonprofit civic engagement organization MapLight lays out several strategies that can be implemented by local government agencies to improve civic engagement.
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Experts argue that agencies having staff dedicated to equity and inclusion play an important role for government work, from strategic planning, to operations, to the rise of digital government services.
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