Government Experience
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Government procurement processes are evolving ahead of the April 24 deadline to comply with the Americans with Disabilities Act, as contract language is updated to integrate accessibility. -
The city recently launched its Kensington Dashboard, which offers a comprehensive picture of the area through data, to inform residents and stakeholders about progress toward resolving its challenges.
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A statewide effort led by the Controller’s Office has connected grant management directly to its enterprise resource planning system, changing how agencies track, process and deliver funding.
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The state recently launched an in-house secure online auction site, overcoming unique challenges. The project is projected to save the state $250,000 a year. Here’s a look at the most popular items listed.
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Former Blue Cross Blue Shield of Massachusetts SVP Tonya Webster takes up the post focused on incorporating user experience principles, creating a statewide customer experience strategy and building up a human-centered design team.
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New York City has announced the launch of the new Smart City Testbed Program, which will involve government collaboration with outside organizations to launch eight pilot technology projects.
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A new report released last week by the Urban Libraries Council outlines five recommendations of how public libraries can use artificial intelligence technologies in their work to serve communities.
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Accessing election information should soon be easier than ever for Effingham County residents after the Effingham County Board signed off on the purchase of new voter registration software.
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The New York county’s district attorney has announced an online complaint form to report the myriad scams being perpetrated in cyberspace. Those reports will be reviewed by the Special Investigations and Prosecutions Bureau.
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City Council District H candidates addressed making city communications accessible in multiple languages, including redesigning the city's website, at a forum held earlier this week.
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Bringing a background as a private-sector product leader, Pennsylvania Chief Information Officer Amaya Capellán talked at NASCIO about using human-centered design principles to improve service delivery to residents.
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The Philadelphia Mayor’s Office for People with Disabilities has created the Disability Characteristics Map using census data to represent the diversity in abilities of the city's residents.
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At the NASCIO Annual Conference in Minneapolis, Vermont CIO Denise Reilly-Hughes explained how putting users at the center of tech projects results in better outcomes for both residents and state employees.
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In the state’s busiest courthouse this week, clerks, attorneys and judges are preparing for a software launch designed to bring much-needed modernization to the state’s antiquated judicial system.
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Georgia Secretary of State Brad Raffensperger has approved an upgrade of the state’s Dominion voting equipment before several local elections this fall, a test that could help prevent potential malware and hacks.
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The Philadelphia Office of Innovation and Technology has created a Racial Equity Action Plan. Equity plays an integral role for an office tasked with supporting other city departments with technology.
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The state of Minnesota’s Department of Public Safety uses translation AI tech in its Driver and Vehicle Services division, expanding access to government services for non-English-speaking constituents.
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The latest publication from the National Association of State Chief Information Officers looks at strides government has made serving citizens in the digital age. The report compares current status to a 2001 call to action.
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Santa Clarita, Calif.'s recent website redesign features improved navigation for users on desktop and mobile devices and integrates the AI chatbot, Ask Sammy, to help users find exactly what they need.
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Grovetown, located near Augusta, has found quick success with digital civic payments after launching a Tyler Technologies app. What lessons does that provide for other cities, and what comes next?
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For the Samish Indian Nation, the process of digitizing documents has helped to increase the resilience of some of the nation’s important records, helping preserve both language and culture.
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