Government Experience
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GL Solutions was recently awarded a contract by the state of Oklahoma to modernize its state licensing systems, marking the fourth state the company has worked with to revamp software. -
The startup, backed by two government technology veterans and other investors, uses AI to speed up the permitting process as many cities face housing shortages. Bellevue, Wash., is among the company’s early clients.
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The Olympia Police Department has contacted the vendor and requested their deactivation, which is imminent. The move follows community concerns around issues including privacy and immigration enforcement.
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Residents of the city are being asked to provide their input on the design and function of a new website. The current website design dates back more than 10 years and has been a source of frustration among residents.
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Mayor Lori Lightfoot also put two leaders in charge of the effort, including a city data specialist reporting to her office. The new effort builds upon a push to give more students Internet access at their homes.
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A new online portal for would-be business owners in the state foreshadows other digital tools in the works to ease permitting, licensing and similar tasks. Nearly 1,000 entrepreneurs have used the software in New Jersey.
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The deal, first announced in May, has closed, giving CivicPlus a suite of tools centered around keeping governments compliant online. With the help of private equity, CivicPlus has grown rapidly in recent years.
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At Digital.gov’s 2022 Government UX Summit, experts shared ways that digital services can be better designed to improve the user experience for users with cognitive impairments and those with low literacy.
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Nationwide, organizations are grappling with drastic changes to the workforce. But some are taking this as an opportunity to bring people from historically underrepresented backgrounds into the tech sector.
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Through a project launched during a recent SAS Hackathon, Milwaukee County, Wis., is looking to AI to examine and improve ordinances and policies related to foreclosure that may inadvertently promote racial inequities.
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Long gone are the early days of digital government services, which often came with a “more is more” approach to graphic design. Mobile-first now means rethinking — and simplifying — public-sector websites.
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Since 2002, the district and a well-known software development company have worked together to create an online document repository. Now, their focus has shifted toward digitizing forms and giving field crews modern tools.
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The Connecticut DMV already launched a streamlined appointment system to manage the effects of the pandemic, but now officials have designs on completely overhauling the agency’s customer-facing website.
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By using software from Zencity to collect feedback from residents on community concerns as well as trust in law enforcement, the San Diego Police Department is improving how they patrol the city.
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During a session at the 2022 Code for America Summit, experts explored how government agencies can do a better job of centering accessibility during procurement processes and how to overcome obstacles.
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The California Department of Public Health recently developed a chatbot to help answer questions and combat misinformation related to COVID-19 vaccinations. What’s more is that the resource was designed with equity in mind.
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The acquisition, financed by the private equity firm that owns CivicPlus, will add three pieces of software revolving around compliance in the government interaction space to a rapidly diversifying technology portfolio.
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Four states have committed to partner with Code for America’s recently launched Safety Net Innovation Lab in the first of three cohorts to help transform how such services are delivered to the public.
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The newly introduced smartphone app will allow residents to share tips about crimes in the area. The release is part of a partnership between the Rockingham Police Department and other regional law enforcement groups.
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During a virtual summit this week, California technology leaders discussed how they think about the process of innovating digital services in state government — from concept modeling and gathering support to execution.
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In creating or improving digital assets like websites, government entities often talk about the importance of “user-centered design.” But what does that really mean, and what does it look like in action?
