Government Experience
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The executive order directs the Government Operations Agency to work with two state departments in areas including enhancing customer experience. The council, the California Breakthrough Project, had its first meeting in June.
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As the Americans with Disabilities Act turns 35 this month, states are conducting surveys to better understand the experiences of people with disabilities as well as the size and makeup of their disability populations.
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A bill signed by the state’s governor on Wednesday calls for the creation of digital driver’s licenses and other forms of identification. The state joins a growing club that has embraced digital IDs.
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Voters in the Alaska city can now track the status of their mail-in ballot and receive automatic alerts through the BallotTrax system. The new system will be used for the first time during the April 5 municipal election.
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This week, the "In Case You Missed It" crew is joined by Bradley Tusk, CEO of Tusk Ventures and former deputy governor of Illinois. Tusk and his team published an extensive outline for regulating the metaverse.
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What can a county do against COVID-19 misinformation? San Diego County has tried a number of tactics, including gathering doctors to quickly fact-check public meetings and standing up a website.
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The center, which would be located within the Iowa State University of Science and Technology, would focus on training different groups to prevent cyber attacks and deal with active threats.
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For a total of nine drop-box locations, the Orange County Registrar of Voters will see how new ballot-tracking technology during the upcoming June primary election affects the process of voting.
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New Jersey's unemployment system was pounded by the onslaught of claims during the onset of the COVID-19 pandemic. The system has since been tweaked for some success, but challenges remain.
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Greensburg, Pa., residents and developers will no longer have to step foot into City Hall for permitting services in the coming months. The city may move other services online depending on the success of this initiative.
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A bill introduced in the California Legislature aims to make the transit experience across the San Francisco Bay Area's 27 providers more seamless. The bill would appoint a regional commission to lead the effort.
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This week, the "In Case You Missed It" crew is joined by Luke Stowe, acting deputy city manager and CIO of Evanston, Ill. We discuss MIT's 10 breakthrough technologies of 2022 and explore how the role of CIO has changed.
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The Tennessee Governor’s Office of Diversity Business Enterprise has announced internal and external dashboards to monitor government contracting with underrepresented groups across state agencies.
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A new contactless fare-payment system at Santa Maria Regional Transit in California is also making rides free for students at the local community college. The change has made the system more efficient on several levels.
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Savvy journalists flagging unreliable content, trusted local practitioners spreading truthful information, and AI tools charting the spread of manipulated narratives are being levied in the fight against misinformation.
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Gov. Kristi Noem recently announced the launch of the South Dakota Citizen Portal, an updated website that improves service delivery for residents and collects new resources in one place.
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Plus, the Colorado Broadband Office is planning to connect more than 99 percent of households in the state, Arizona is investing $68.1 million in connectivity, and lawmakers ask the FCC to translate broadband labels.
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The state's third most populous county has changed its .com domain to a .gov domain in the hopes of thwarting election misinformation. The county appears to be the first in the Denver metro area to make the change.
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As government call centers grapple with the nationwide staffing shortage and an influx in demand, some are implementing artificial intelligence tools to improve wait times and accessibility for callers.
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If state lawmakers in Hawaii pass legislation to create the group, members will consolidate the state’s executive branch information technology services and staff within five years.
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Plus, the National League of Cities announces the innovation projects that have won its 2021 Capstone Challenge; applications are now open for a pair of digital inclusion grant programs in Maryland; and more.