Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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The California Department of Public Health recently developed a chatbot to help answer questions and combat misinformation related to COVID-19 vaccinations. What’s more is that the resource was designed with equity in mind.
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The acquisition, financed by the private equity firm that owns CivicPlus, will add three pieces of software revolving around compliance in the government interaction space to a rapidly diversifying technology portfolio.
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Four states have committed to partner with Code for America’s recently launched Safety Net Innovation Lab in the first of three cohorts to help transform how such services are delivered to the public.
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The newly introduced smartphone app will allow residents to share tips about crimes in the area. The release is part of a partnership between the Rockingham Police Department and other regional law enforcement groups.
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During a virtual summit this week, California technology leaders discussed how they think about the process of innovating digital services in state government — from concept modeling and gathering support to execution.
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In creating or improving digital assets like websites, government entities often talk about the importance of “user-centered design.” But what does that really mean, and what does it look like in action?
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Gov. Mark Gordon's administration launched a new dashboard with digital tools to support businesses, job seekers and educators in the state with resources about new emerging workforce opportunities.
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For training purposes, police in Westfield, Mass., can now experience de-escalation and use-of-force situations through virtual reality. One advantage of VR training is that officers can train day or night with the tech.
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Ashley Laymon leads Maryland’s portfolio office, an organization she describes as a business relationship management team, bridging the gap between central IT and state agencies working on technology projects.
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First responders — from police to firemen — in Amherst, N.Y., often have trouble communicating during emergencies when they're only 100 feet away from each other. The town wants COVID-19 dollars to change that.
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A press conference lasting less than 10 minutes was held Friday to address the April 16 cyber attack, but it remains unclear if any data was breached or when all city services will come back online.
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Stipulations in the Colorado Open Records Act make it difficult for the public to obtain documents and information that should be readily available. A reform bill was drafted for a fix but was rejected.
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Governments may be reluctant to invest in metaverse-based services without a clearer sense of how the space is forming and how residents want to use it. These early days could be time for learning what the technologies might offer and how interventions could encourage equitable development.
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Cities are looking to ensure privacy is considered when weighing surveillance technology procurements and data handling procedures. Oakland, Calif., introduced a privacy advisory commission, but it’s not the only model at play.
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Following an announcement from Twitter that the long awaited “edit” feature is currently in the testing process, and news about Elon Musk taking on ownership, what do government social media managers need to know?
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Central, La., is now allowing its police department to use nine license plate readers as a way to apprehend car thieves and other criminals. However, privacy experts say the technology invites corruption.
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Yesterday, New York City Mayor Eric Adams announced that former NYC CIO Jessica Tisch will take over as commissioner of the Department of Sanitation. Tisch left the CIO position back in February.
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Michigan Secretary of State Joceyln Benson walked back the statement that her office wouldn't release to media the driving records of "victims of violence" just seven hours after she made the comment.
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