Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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While many western states including Oregon, Washington, Colorado and parts of California already rely heavily on vote-by-mail, states east of the Mississippi are likely to see an increase in requests.
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As we practice social distancing, our embrace of social media gets only tighter. The major social media platforms have emerged as the critical information purveyors for influencing the choices people make during the expanding pandemic. There’s also reason for worry: the World Health Organization is concerned about an “infodemic,” a glut of accurate and inaccurate information about COVID-19.
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SponsoredToday, one in four workers – or about 40 million individuals – require government approval via a license to perform their jobs.
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States have never seen the volume of unemployment insurance claims that they have received in recent days. Although some online systems are doing better than others, states urge citizens to utilize virtual services.
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As COVID-19 spreads across the world, a new virus is brewing and spreading like wildfire. From miraculous cures to paranoid conspiracies, misinformation about the coronavirus has been going viral at a disturbing rate.
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The department's 31 IT staff members have been busy helping hundreds of employees work from home. So far, the IT department has helped 600 employees access work from home, and requests continue to come in.
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The Indiana Department of Workforce Development is encouraging individuals to file for unemployment insurance benefits online, through a computer or smartphone and will be providing webinars.
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The city of Chicago will be denying all Freedom of Information Act requests submitted by the public, citing a shortage of staff since the coronavirus outbreak. This change will block transparency of local government.
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Taking some cues from the state’s Alpha website project, the new COVID-19 resource webpage offers a "central location for up-to-date and simple guidance" on fighting the fast-moving virus.
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Residents out of work because of the ongoing novel coronavirus pandemic have turned to the state’s unemployment office to claim benefits. The situation prompted officials to implement a new filing system.
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The offices will close as an effort to limit the spread of the novel coronavirus. The agency will still provide services online and will make exceptions “for specific dire need situations.”
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Efforts to stem the tide of the novel coronavirus throughout the Bay Area have some local governments looking at alternative means of daily operations. As non-essential operations close, some are being taken online.
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Applications are being accepted for a New York State Digital Service program, which seeks "mid-career technologists" to drive efforts to modernize state government. Applications will be accepted through April 10.
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The public is ready for government chatbots to deliver the high-value customer experience often found in the private sector, according to a survey. The benefits are significant, but developing new technologies will take work.
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The Commuters Trust program, which blends transit, ride-hailing and carpooling into a suite of transportation options for commuters, is expanding after early successes building partnerships with local employers.
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To cut down on the number of non-emergency calls to 911 and boost public awareness, a group of local governments and search engine giant Google have partnered up to create National 311 Day.
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The first digital U.S. Census has not been without its stumbling blocks. Privacy concerns, scams and other issues have proved to be substantial obstacles for census workers and the agency leading the charge.
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In addition to allowing members of the public to send the department anonymous tips about criminal activity, the app also allows for two-way communication between the tipster and the police.
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