Opinion

Robotic process automation is increasingly popular as a way to speed up government work. But this isn't always the answer — and at times, it may cause an agency unforeseen headaches down the road.

This quarter might just be the low point of the year, but there are reasons to think things will pick up in the second half of 2023. The second quarter saw deals with BS&A, Clariti, PayIt and more.

Washoe County, Nev., CIO Behzad Zamanian outlines how public-sector agencies can take what they learned from the rise of the Internet and apply it to artificial intelligence as a tool to deliver better services.

The Internal Revenue Service has a pilot program for the 2024 tax season that will start preparing and filing Americans’ taxes in-house, potentially replacing the use of an accountant or software such as TurboTax.

There are countless uses for unmanned aerial vehicles across New York City including public safety and inspections, among others. Unfortunately, the devices remain far too strictly regulated to realize their full potential.

Maine recently got official word that it will receive $272 million in federal funding to build more Internet connectivity in the state as part of the bipartisan infrastructure law passed by Congress in 2021.

The world may see California largely as home to Silicon Valley and Hollywood, but it’s agriculture technology where the state can most clearly outshine our competitors.

Pennsylvania's share of BEAD funding is $1.16 billion, and work so far demonstrates that the universal broadband project must be accompanied by a key reform at the federal level.

States shouldn’t wait for a national privacy policy to address the critical issue of protecting constituent data. Hiring a chief privacy officer should top every state’s priority list.

For all its hype, controversy and unknowns, generative AI like ChatGPT could be the next technology that drives digital government forward in its mission to provide better services.

A recent panel discussion at the CoMotion Miami conference highlighted how political divisiveness and conspiracy theories have taken aim at progressive ideas around urban mobility and city design.

The technology still misidentifies individuals, especially when it’s focused on people of color. While the technology has advanced, the problems haven't gone away, and new legislation won’t fix them either.

A recent 360-mile road trip to Portland, Ore., in an electric vehicle introduced a whole new set of considerations around trip-planning. Unlike their gas-powered counterparts, EVs take some planning and a little luck where charging infrastructure is concerned.

Although there is still some hesitance in the market due to economic instability, the gov tech biz remains strong, and the signs are there for a flurry of activity in the future, according to expert Jeff Cook.

Increased awareness about disinformation and concerted efforts by institutions and individuals to promote and seek credible information can make a difference.

The promise of the AI future is efficient and abundant content, but AI models have proved time and again that they perpetuate biases, misunderstand cultural context and prioritize being convincing over telling the truth.

As next-generation 911 becomes more widespread and first responders become better connected and informed, the changing landscape of public safety tech introduces new questions around cybersecurity and data integrity.

Especially when it comes to federally funded infrastructure, public involvement is essential. But it’s no longer enough to simply host a town hall meeting — here’s how digitalization offers a better way.