Opinion

Federal and state policymakers continue to ignore, weaken and, in some instances, block local input and control of broadband. This needs to stop if the country is to ever have viable, affordable broadband for all.

Overwhelmed by alerts and constrained by limited resources, state government needs a new battle plan to fight digital threats and attacks. Artificial intelligence could be the answer.

Citizens would like government to deliver more artificial intelligence-enabled services, but they aren’t confident it can be done ethically. That’s a trust issue, which CIOs can help solve by requiring AI fairness.

States and localities are saddled with legacy tech debt, but the problem can be fixed by delivering the variety, quality and timeliness of public services citizens expect, using this transformational, collaborative methodology.

Technology is evolving faster than ever before, from autonomous vehicles to facial recognition and beyond, but the charge of technologists to ensure it's introduced ethically is by no means new.

Some state and local governments are moving to ban increasingly popular cashless retail stores, citing equity issues, but there are steps policymakers can take to increase access to non-cash payment options.

This powerful technology requires oversight and caution to prevent it from being abused. But a ban would throw the good uses out with the bad ones.

Cities struggle to launch and fund smart projects that have the necessary components citizens want. The solution to both concerns can be found in an old piece of technology that has been repurposed for today’s needs.

A strong federal law could accomplish more than merely streamlining a patchwork of state laws. It could give all Americans a basis to trust that all personal information will be handled in ways consistent with their interests.

A growing number of governments are adopting a Silicon Valley, user-centered design methodology for creating better software programs, known as Minimum Viable Product. The results include huge time savings.

Whether it is technological advances, customer relations, financing, governance or collaboration, smart city initiatives and special districts share a lot of common ground, as this article explains.

With limited time, expanding technological demands and a litany of constraints, state CIOs have to focus on the essentials to ensure success in their job and in meeting the needs of their citizens.

High turnover and long learning curves have impacted the ranks of skilled caseworkers. But VR technology has the ability to change the status quo and deliver active learning techniques that can speed up training.

Increasingly, state and local government needs to deliver services with both speed and quality. The best way to do that is with a new IT collaborative practice known as “DevOps.”

Children can't handle watching live-streamed massacres – and adults shouldn't have to.

Laura Negrón, the city’s chief privacy officer, explains how the task of balancing information privacy protection with responsible data sharing can lead to better services for the individuals and families that need them.

Live chat, chatbots and artificial intelligence have changed for the better how companies interact and help customers in the private sector. Now, it’s time for government to do the same with the latest in CX technology.

Despite years of investments worth billions of dollars, government has not seen the kind of radical results it expected from technology. A key reason why: States and localities first need to fix their capacity problem.