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When you combine ITSM and PPM on a single, no-code platform, you can improve service and project management, communication, processes and more.

Collecting and sharing data internally and externally is key to building effective smart cities. Focusing on mobility and sensor use cases, this article explains the secrets of data-sharing success.

MAS vendors take on the daily responsibilities of running, maintaining and optimizing an application.

AWS VP of State and Local Government and Global Education Kim Majerus reveals how the company is supporting government modernization with AI.

The digital identity challenge for governments arrives at a time when threat actors are relentless.

Win the trust of your citizens and transform your organization toward a product mindset by following these five public-sector pillars of success.

Why and how to reduce the administrative burden of your citizens and transform your agency by following these four public-sector accessibility capabilities.

Customer experience is at the top of the agenda for public-sector agencies. The opportunity for radical improvement extends to almost every service that governments deliver. We identify three issues that public-sector transformation efforts can address to keep citizens and their voices at the heart of digital experience.

How will 5G connectivity affect cybersecurity for government agency IT leaders? Find out in this Q&A with Tony Dolezal, public sector 5G and multi-access edge computing (MEC) specialist with Verizon Business.

A national survey shows acceleration in technology investments by 2025, with more placing bets on AI and automation.

In today’s challenging threat environment, government agencies must have a holistic, multifaceted security strategy to increase their cyber resilience.

To engage and retain employees, government agencies must embrace modern digital learning platforms that empower staff to grow their skills.

Learn how investment in IT self-service can help better your user experience when it comes to IT service management and delivery.

The cyber threat intelligence (CTI) team at MS-ISAC observed increased cyber attacks against U.S. state, local, tribal and territorial (SLTT) government organizations. To counter these threats, the Center for Internet Security (CIS) has released MDBR+, a cloud-based secure web gateway service that proactively identifies and blocks network traffic from SLTTs and private hospitals to known malicious websites.

This AI guide for public servants offers 50 curated example prompts to increase efficiency, eliminate manual administrative work, and enhance day-to-day tasks using generative AI technologies like ChatGPT.

State and local governments are facing a wide range of emergencies, from natural disasters to cyber attacks, and the COVID-19 pandemic has reshaped our understanding of emergencies and their response. To adapt to these changing dynamics, governments need to embrace modern tools, technologies and processes for emergency management.

The impact and rate of cyber attacks on government and critical infrastructure IT systems have accelerated over the past several years.

Optum’s John Campbell discusses current challenges for state governments managing avoidable claim denials, the impact on Medicaid providers, and practical strategies for states to proactively improve the process.