Digital Services

Internal service teams helped three cities get through the hardest parts of modernization — hiring the people, and building the workflows and technical ownership to keep tech running after implementation.

The Indiana Office of the Secretary of State is leveraging AI to improve efficient service delivery. This includes the recent launch of a financial literacy program and a new phase of the notary education platform.

The online map took more than a year to create and charts gravesites at two city cemeteries. It integrates cemetery records dating to the 1800s into digital mapping, and lets people view burial details.

The company has made big bets on payments through the years, and says this current move is part of the ongoing modernization of government in Alaska’s largest city. The company also recently reported a revenue gain.

The website, for the Texas Regulatory Efficiency Office, expands efforts to centralize information on rules, forms and requirements for people and business. An AI assistant helps users navigate the portal.

Joined by a legal expert from New York state, the National Association of State CIOs explores vendor accountability and “good faith compliance” as governments work to meet federal accessibility standards.

The city, with a population of roughly 58,000, uses a modern budgeting system to streamline and improve the accuracy of its process and to save staff time. In place since late 2025, it also aids in sharing data.

After years of complaints from workers, lawmakers have advanced a bill to replace outdated technology without disrupting services. Having cleared the Statehouse, it awaits the governor’s signature.

The modernized system for rules, regulations and their publication is now live, replacing a 60-year-old manual process that officials say was not as efficient, transparent or clear.

The state’s new chief data officer is a longtime exec at the California Health and Human Services Agency; and, most recently a high-ranking guide at the Department of Health Care Services.

In Flathead County, the vote-counting devices offer a swift, accurate, unbiased accounting of votes cast in elections. They empower humans to post election results within 24 hours of polls closing.

A new report finds digital service teams becoming essential to state and local governments refreshing services, managing tighter budgets, and keeping residents at the center of digital transformation.

Technology leaders from across the Seattle region have united to create The Exchange Northwest, a regional gathering for civic collaboration and partnership with innovation in mind.

The new live online report enables travelers using Boston Logan International Airport to better plan arrivals. It “reflects current conditions at each checkpoint,” according to the Massachusetts Port Authority.

The incoming Texas technology leader will guide IT services across more than 40 departments and 500 city facilities. He was most recently CIO at the Los Angeles County Department of Public Health.

A new online document submission tool developed by county IT and social services staff lets residents securely apply and provide documentation for a range of programs including Medicaid and food services.

Pennsylvania CIO Bry Pardoe describes how she’s working across state agencies to reorient the way IT projects are designed and managed, with the core goal of easing access to government services for residents.

A new Federal Emergency Management Agency transparency requirement may help counties gain visibility into funding requests, via a dashboard. Regular deadlines are expected to drive tracking.