Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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Problems in February left travelers unable to pay at self-service kiosks, but the solution, a software fix, has now been completed. The garage’s self-payment system was out for six days.
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The city modernized 14 lots and garages it owns with new touchless parking payment technology — eliminating gates, queuing and other features of traditional urban parking. Response so far is positive.
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Plus, the National Digital Inclusion Alliance offers digital inclusion programming guidance amid mass enforcement actions, a report reveals consumer cost concerns, millions of seniors lack service, and more.
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An executive order from Gov. Gavin Newsom compels several state departments to recommend procurement changes that would let AI companies explain policies and safeguards. It aims to mitigate risk around innovation.
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Town officials are investigating the incident, which has impacted computer systems and public safety departments. Its 911 phones are working normally and no private data appears to have been compromised.
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As chief technology officer, Michael Deegan, an executive with more than 25 years’ experience, will oversee the city’s IT strategy, cybersecurity and infrastructure amid growing digital demand.
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A statewide effort led by the Controller’s Office has connected grant management directly to its enterprise resource planning system, changing how agencies track, process and deliver funding.
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The Center of Excellence in Environmental Forecasting, recently stood up in a joint state-education endeavor, will aggregate information to inform residents on everything from hazards to recreation.
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The upgrades include a new data portal that highlights elections, new business growth and other office functions. The new website meets web content accessibility standards and has improved cybersecurity.
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Veteran county CIO Tim Dupuis marked his last day in place Friday before heading to retirement. The Board of Supervisors named Chief Technology Officer Ram Gurumurthy as interim CIO.
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The city now requires electronic requests be made via its online portal, mandates a deposit for large requests and has updated its fees. The moves are intended to smooth the process and recoup actual costs.
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The Los Angeles County Metropolitan Transportation Authority is among transit agencies across the nation responding to safety concerns by making information available online and working to reduce criminal activity.
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Meredith Reynolds will step in as acting director of the city’s Technology and Innovation Department, upon the departure of its leader Lea Eriksen. A national recruitment for her successor is underway.
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A new action plan is guiding a long-term modernization intended to enhance its agility with staff and residents alike. AI tools are part of a priority project underway and will help manage phone calls.
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Rashida Richardson, who has a background in law and artificial intelligence, has joined Mayor Zohran Mamdani’s administration. There, she’ll assist the city’s data management office.
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With more than a decade of experience managing enterprise infrastructure, cybersecurity initiatives and large-scale technology projects, Richard Barbee will now lead Durham's IT operations.
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The director of the California Department of Technology and state CIO since June 2022 will be stepping down after a 38-year career. That included guiding CDT’s on-the-ground response to the 2025 wildfires.
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Spring days can produce an excess of surplus renewable energy in California — more power than electric lines can carry. Researchers have some ideas about where and how to harness that energy.
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The Trump administration has released its national legislative framework for AI technology. If enacted, it could pre-empt state regulations in certain areas but maintain some authority elsewhere.
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The state is modernizing a legacy mainframe, working with federal counterparts and participating in the Child Welfare Technology Incubator initiative from the Administration for Children and Families.
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Starting this week, people riding fixed route city buses can pay without actual money changing hands. Decatur Transit Pay enables contactless payment via a smart card or smartphone app.
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