Digital Services

Residents in Lehigh County can now provide 911 dispatchers with smartphone camera access to allow them to gather firsthand information about the particular emergency being reported.

Plans to overhaul IT services in the state include new AI regulations; policies ensuring ease of access to state platforms; a collaborative approach to cybersecurity; and a new office dedicated to user-centric digital innovations.

The city will deploy four electronic voter checklist tablets at each voting location. The tablets, which contain all voters' names, addresses, party affiliations and wards, will be connected through a secure network.

The city of Huber Heights, Ohio, is still in a state of emergency nearly two months after a cyber attack took down multiple government systems and functions. All city services are functional, though additional work is still underway.

The upgrade makes it easier for residents and tourists to pay for transit service in the region. The new payment system now works with major credit cards, freeing them from downloading an app or buying a paper ticket.

Daviess County Central Dispatch is putting some new technology that expands both the information dispatchers can receive and streamlines the center's ability to respond to the public.

Information Technology Services Administrator Alberto Gonzalez joined the relatively new agency a little more than a year ago and quickly set his focus on building a stronger foundation to support agencies across the state.

With a new year underway, Georgia Technology Authority CIO Shawnzia Thomas is focused on keeping the pace the agency set in 2023. New technologies and initiatives promise to enhance citizen services and how the state does business.

A newly launched program in Fairfax County, Va., is offering small businesses technical assistance in a range of areas, helping them enhance their website, e-commerce capabilities, digital presence, and more.

The new office will broaden and restructure city service options for residents, while also building a collaborative team to meet government agency IT needs throughout the city. Its work begins officially in the new year.

While the city is without a formal plan for artificial intelligence, the budget for the upcoming year includes having the IT department investigate potential applications for the technology.

Assistive technology like screen readers for the blind help people with disabilities use computers and smartphones, but they can be tripped up if webpages or documents are improperly formatted.

The city has announced the testing of a new video-based system that will allow all 20 council representatives to interact with the public. The six-month pilot will cost $12,000.

With every new technology that hits the public sector, from cloud computing to AI, agencies grapple with how to make it work toward achieving their core goal: an accessible, secure government experience.

One of the benefits platform’s newest hires — a Granicus veteran — talks about how the company is trying to improve government disbursements. Web design and agency partnerships are among the important tools.

For the first time since 2007, NASCIO’s annual survey of state IT leaders was tied between two top priorities. That spot, normally dominated by cybersecurity and risk management, was joined this year by digital government and services.

Comcast has donated $30,000 to the Aurora Public Library District Foundation for a digital navigator program that will offer residents access to skill-building and Internet resources.

As experts recently discussed at Code for America’s FormFest 2023 event, the digitization of government forms and processes can create more equitable access to government services for constituents.