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Annual NASCIO Survey Highlights Dramatic Shifts in IT Priorities

For the first time since 2007, NASCIO’s annual survey of state IT leaders was tied between two top priorities. That spot, normally dominated by cybersecurity and risk management, was joined this year by digital government and services.

A concept image of several IT priorities.
In a first for the National Association of State Chief Information Officers, two CIO priorities have tied for the top spot in the group’s annual State CIO Top 10 Priorities Report.

The report, released yesterday, was compiled using feedback from 49 state and territory CIOs about what they believe are the most pressing topics for government IT leaders. The organization reports that its members were tied between digital government services and cybersecurity, the latter of which has consistently dominated the top of the list for years amid increased cyber attacks and other risks.

It is no surprise that the increased focus on accessibility and the availability of government services would put digital government and digital services at the top of CIOs’ priority lists.

Artificial intelligence took the third spot on the list, despite not ranking in last year’s priority lineup. State government IT shops are working to expand their knowledge of how AI can be integrated into service delivery and citizen interactions, as well as how to regulate the new technology as it evolves.

Legacy modernization maintained the fourth spot on the list, while workforce priorities fell from the third spot in last year’s survey to the fifth place spot. The topic of data management and data analytics made its way to the No. 6 spot, while broadband and connectivity climbed two places over last year’s survey to the No. 7 spot. Identity and access management ranked as No. 8.

Cloud services dropped three places in this year’s survey, settling at No. 9, while the CIO as a broker operational model took the No. 10 spot.