The report, released yesterday, was compiled using feedback from 49 state and territory CIOs about what they believe are the most pressing topics for government IT leaders. The organization reports that its members were tied between digital government services and cybersecurity, the latter of which has consistently dominated the top of the list for years amid increased cyber attacks and other risks.
It is no surprise that the increased focus on accessibility and the availability of government services would put digital government and digital services at the top of CIOs’ priority lists.
Artificial intelligence took the third spot on the list, despite not ranking in last year’s priority lineup. State government IT shops are working to expand their knowledge of how AI can be integrated into service delivery and citizen interactions, as well as how to regulate the new technology as it evolves.
Legacy modernization maintained the fourth spot on the list, while workforce priorities fell from the third spot in last year’s survey to the fifth place spot. The topic of data management and data analytics made its way to the No. 6 spot, while broadband and connectivity climbed two places over last year’s survey to the No. 7 spot. Identity and access management ranked as No. 8.
