Digital Services

The local government is working with state and federal agencies as it recovers from the data breach discovered in April. Officials have mailed notification letters to residents and will work to become more cyber resilient.

Its new Chief Information Security Officer Chris Gergen is a native of the Peace Garden State. He has nearly two decades of cybersecurity expertise and helped stand up the Cyber Operations Center.

Carladenise Edwards, the chief administrative officer for Miami-Dade County, Fla., has taken on the role of interim director of the county’s technology agency, a position held by Margaret Brisbane since 2021.

Lawmakers and Gov. Gavin Newsom reached a spending plan that, by emergency proclamation, enables access to the budget stabilization account. The state’s approved technology spend is reduced from the previous fiscal year.

Plus, Washington state has appointed an interim broadband director, North Carolina has announced new leadership for the Division of Broadband and Digital Opportunity, communities are leading digital adoption efforts, and more.

The data tool and interface, which was built in-house to flag crime and misuse, has saved the state millions and ensures benefits go to those in need. Created with federal funding, it recently earned a governor’s award.

While mobile IDs promise new access for people with disabilities, a "one ID, one device" model and accessibility failures threaten to exacerbate the digital divide, according to experts in the field.

Officials are upgrading software designed to share data from police agencies, dispatchers and jail staff. A popular online log of inmate mug shots has gone dark during the update but emergency response systems are unaffected.

The city’s new Internet Service Enrollment Line can connect residents who qualify to inexpensive Internet service. Callers must be enrolled in programs including CalFresh or Medi-Cal to be eligible.

Adam Miller, deputy director of the Office of Information Security and Cyber Defense, breaks down how it will centralize threat response and modernize safeguards, while helping to grow the state’s workforce.

The district will be using a new AI-powered tool to gather feedback as part of its AI Public Listening Session later this month. Depending upon the results, officials may scale the technology for broader use.

The department will be headed by Nevada’s now former cyber defense coordination administrator. The state also renamed the Office of the Chief Information Officer, to reflect its broadening mission.

States are rolling out internationally accepted mobile driver's licenses — but who's using them? A Government Technology investigation finds the adoption rates for many states are in the single digits.

Value and function are key for the nation’s largest probation department, so far as technology is concerned. Showing solutions can smooth workflows and perform as advertised is essential, the agency’s deputy CIO said.

North Carolina’s PATH NC platform will have features including AI-assisted tools. It will also digitally connect the state’s 100 counties for the first time in such a way, offering exponential change in case handling.

County commissioners approved buying an AI-infused system to help review 911 calls and radio traffic for quality assurance. The new solution will also provide more detailed statistical data than is now available.

Voice, the city's digital survey tool, recently introduced as part of iAccess Life, enables people with mobility issues to share feedback on parking — and gives planners the benefit of their street-level insight.

The first part of a major North Dakota modernization project went live this week. The ND Gateway portal will continue to evolve as the main channel through which businesses can interact with state services.