Digital Services

The latest publication from the National Association of State Chief Information Officers looks at strides government has made serving citizens in the digital age. The report compares current status to a 2001 call to action.

Human-centered design can go a long way toward fixing some of society’s biggest problems, including missteps in trying to make things better by applying technology alone.

Grovetown, located near Augusta, has found quick success with digital civic payments after launching a Tyler Technologies app. What lessons does that provide for other cities, and what comes next?

For the Samish Indian Nation, the process of digitizing documents has helped to increase the resilience of some of the nation’s important records, helping preserve both language and culture.

The state of Florida is using artificial intelligence to monitor and transcribe the phone conversations of the 80,000-plus inmates within the prison system. Calls with legal, medical and religious representatives are exempt.

The Frederick County State's Attorney's Office is working to publicly share data about sentences and plea offers in the cases it prosecutes. The data will include information like case outcomes, race and ethnicity data and more.

Remote hearings, adopted as a pandemic necessity, could become common going forward in some states. Minnesota and Arizona have created guides indicating which hearings are suited for remote and which should be in person.

A new survey of 16,000 Americans helps illustrate the link between a local government’s use of technology, its transparency practices, its service offerings and how much trust it’s earned from residents.

The newly adopted city budget for the 2023-2024 fiscal year includes millions for a variety of technology projects. These projects include communications systems upgrades, replatforming the MyLA311 system and more.

Efforts to cut down on pandemic-era unemployment insurance fraud is leaving some in the state without benefits as the tools used to detect fraudulent claims sideline legitimate payments.

The California Civil Rights Department’s new online interactive guide will help residents understand the Fair Chance Act, which aims to reduce employment barriers for individuals with criminal histories.

The Oxford Public Library is one of 215 public libraries across the country using the resources and funding from a partnership with AT&T to help increase digital literacy throughout the community.

The gov tech company has announced a strategic investment from Francisco Partners, which manages some $45 billion. Accela sells software for such jobs as code enforcement and disaster management.

The Colorado Division of Motor Vehicles has announced that myDMV will now accept cryptocurrency through PayPal for online payments for services like renewing a driver’s license or vehicle registration.

The MTA’s OMNY payment system could reveal your trip history to anyone who has your credit card number — and cybersecurity experts said Wednesday the setup might threaten your privacy.

Google’s cloud clients will be able to access Meta’s Llama 2 large language model, as well as AI startup Anthropic’s Claude 2 chatbot, to customize with enterprise data for their own apps and services.

Utah CTO David Fletcher will be retiring this week after over two decades in the role. In his final days in public service, he shared what he has learned and accomplished in a career peppered with technological disruption.

The proposed extension of a half-cent sales tax that would generate $205 million prompted city officials to launch a website to showcase the various projects the tax would fund, including workforce development, street maintenance and more.