Digital Services

Haverhill, Mass., residents are getting help in the form of free computer classes, free computers and free Internet access from the nonprofit MakeIT Haverhill, with the support of a regional program.

From DMV and HCM to ERP and UI, the road to modernization for the major IT systems underpinning state government can be long and victories hard-fought. GT looked at the landscape of progress nationwide.

Code for America has announced the second cohort of state partnerships that will work with the organization's Safety Net Innovation Lab to rebuild and innovate in social safety net benefit delivery.

Texas caseworkers and foster care providers often get incomplete and inaccurate information about foster kids in their care because of the state child welfare agency’s archaic technology system.

At the same time, however, government practitioners must not lose sight of the high bar and rigor required to achieve true use of human-centric design. Simply saying a product was created using the practice won’t cut it.

When considering how to spend the billions in federal funding still available to them, state and local governments should invest in solutions that will drive long-term benefits.

The software giant announced this week that its suite of office products, including Excel, PowerPoint, Outlook and Word, will begin using OpenAI’s new GPT-4 artificial intelligence platform.

Many years have passed since the Internet first became part of how government serves the people. There have been setbacks along the way, but digital government continues to deliver on its promise.

The San Diego County Board of Supervisors has approved funds for an app that will allow outreach workers, paramedics, law enforcement officers and others to match homeless people with available shelter.

Rhode Island Commerce Secretary Elizabeth Tanner is paying close attention to the e-government work being done in Estonia in her mission to offer more modern, streamlined state services.

New state CIO and CDO Brian Tardiff aims to make constituent services more efficient, upskill the workforce, modernize systems and enhance cybersecurity. The state is also actively recruiting for its next CISO.

Utah's Chief Innovation Officer Rich Saunders discusses the keys to success the state has found for improving customers' digital government experience, as well as what innovations are coming in this space.

The FBI and third-party specialists are working to determine the contents of the released city data. Officials said the Feb. 8 ransomware attack was perpetrated by the threat actor group Play.

The usefulness of artificial intelligence platforms — like the much hyped ChatGPT — stretches far beyond answering online queries and the private sector is putting the technology to work in a number of profitable ways.

The “big four” consultant has already begun producing thought leadership in the form of reports, case studies and events with a focus on several specific topic areas of concern to modern government agencies.

The ransomware attack against city systems earlier this month continues to hamper public access to the 311 phone system. The outage comes as heavy rain and winds sweep the region.

Online public hearings hosted through Zoom are being disrupted by participants posting inappropriate images and symbols. The incidents are forcing officials to rethink the use of the popular meeting platform.

Dallas is the first city in the state to offer access to a new, free smartphone app that promises it blocks criminal threats. The app works from any smartphone and users don’t have to live or work in the city.