Digital Services

Onondaga County, N.Y., clerk’s office is one of the local governments experiencing operational issues after a December cyber attack struck its third-party records management vendor Cott Systems Inc.

The Iowa Department of Transportation has delayed the launch of digital ID to make security improvements to its mobile ID app. The agency will be bringing the app in line with national and international standards, officials say.

Baltimore Mayor Brandon M. Scott has announced that Shelby Switzer has been hired to lead the city's Digital Services Team. Switzer is the first official hire for this team that was created in September 2022.

Leahy sought to bring more transparency to the technology agency’s offerings and work, and improve its customer service. Now as he leaves office, he expects to make a return to the private sector.

Harris County Public Library has been supplying residents with free Google Chromebooks and T-Mobile 5G hot spots since February. So far some 40,000 hot spots and 15,000 laptops have been distributed.

The Texas Department of Criminal Justice has rolled out more than 62,000 tablets across 66 prison facilities to allow inmates to connect with loved ones. The devices will also give inmates access to educational resources.

The city of Olathe, Kan., began its digital transformation journey roughly six years ago by consolidating the information on its website — but modernization involves continuous change and re-evaluation, say those leading the charge.

The Department of Employment, Training and Rehabilitation is receiving $72 million toward upgrading its unemployment insurance system. The project is expected to take four years to fully implement.

Clay Connected, a recently launched mobile app and platform, is offering residents in the county new access to service requests across county departments, timely information and a route to report problems.

A survey by the National Association of State Chief Information Officers has identified the top priorities for state technology leaders for the coming year — and cybersecurity remains at the top of the list.

The city of Dallas has released a mobile app to help residents navigate potential threats to their smartphones. The tool blocks phishing texts, guards against malicious app downloads and warns against connecting to unsafe networks.

In a City Council vote Tuesday, officials approved the nearly $500,000 expansion of the GPS tracking technology for garbage and recycling trucks. The system is similar to the one currently used to track the city’s snow plows and salt trucks.

On Jan. 6, 2023, DeAngela Burns-Wallace will step down as the state’s secretary of administration and chief information technology officer to resume a career in education. She joined the Department of Administration in June 2019.

In legal matters like eviction appeals, people often defend themselves. But this can be a confusing process for a layperson. A technology lab and court collaboration brings a new tool aimed at making the process more accessible.

The Delaware Department of Natural Resources and Environmental Control recently relaunched a consolidated online resource to improve recycling efforts across the state. The tool offers a one-stop shop for residents and industry.

Incarcerated individuals in some Texas prisons will no longer have to wait until their release to learn how to use the latest technology — like smartphones and other communications tools — through a newly formed program.

The city of Boulder has announced the launch of a new web-based emergency mapping tool that will help first responders plan and coordinate evacuations. It will also provide the community with access to real-time updates.

The satellite-based Internet service from SpaceX has launched in Alaska, where more than 200 villages lack city-quality service. Advocates say the service will extend to every corner of the state.