Digital Services

The newly released app allows users to submit requests in a wide range of categories, including abandoned vehicles, anonymous criminal reports, public records requests, broken streetlights and other services.

Washington state CIO Bill Kehoe said the agency would like to create a fund to help state government take the necessary steps toward modernizing old, legacy technology systems.

The company once focused on education, but now, with recession fears growing, it wants to help more local and state agencies administer benefit programs. Beam’s platform offers tools for rent relief and other programs.

Danbury police officers were able to explore Axon Network's virtual reality training simulator fit for critical thinking and de-escalation. The department did not purchase the equipment, but plan to if it aligns with their budget.

The company, a popular solution for process digitization among state and local governments, has expanded its capabilities for capturing and processing information written by hand on paper forms.

The Michigan Unemployment Insurance Agency announced Wednesday that it has chosen Deloitte to replace the decade-old Michigan Integrated Data Automated System, which has struggled to detect fraud.

A study on municipal operations recommended that the city hire more staff and introduce more technology to address needs in its building, planning and code enforcement departments.

The Skagit County Board of Commissioners agreed last week to a software upgrade that manages building permit applications. Tyler Technologies’ EnerGov software was selected for the project.

Tye Hayes, who helped the city of Atlanta recover from its high-profile 2018 ransomware attack in time to host the Super Bowl, drew on the lessons from that rebuilding with a new product aimed at enabling innovation.

New York City Office of Technology and Innovation recently released its strategic plan that looks to improve the city’s overall posture in the technology space — starting with an effort to improve technical literacy.

At least 22 states are investing in updating and digitizing the maps and blueprints of public schools in an effort to speed up the response to critical emergencies.

Voters got to see a new voting tabulator, the ES&S DS200, and get an overview of how the machine works. Officials say the technology will add even more accuracy to the vote counting process.

The new services — announced at Google’s Next ’22 event — include Vertex AI Vision, which is designed to make it easier to use artificial intelligence technology such as image recognition.

The deal reflects the growing tendency in the gov tech space toward integrated platforms, according to Granicus CEO Mark Hynes. Both companies have been expanding recently via other acquisitions.

At Bloomberg CityLab 2022 this week, local leaders from around the globe came together to define the role of digital innovation for cities and how a solution-centered approach to technology can make its impact sustainable.

The annual survey of state and territorial CIOs found that emphasis has shifted away from expanding remote and hybrid work and toward legacy modernization and digital services after COVID-19.

Colorado Gov. Jared Polis and the Office of Information Technology have announced the launch of the Colorado Digital Government Strategic Plan, which aims to improve digital services for constituents.

The county is now part of a four-county collective working to replace the antiquated emergency phone systems. Officials say the systems are nearing the end of their useful lifespan and must be replaced.