Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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Rashida Richardson, who has a background in law and artificial intelligence, has joined Mayor Zohran Mamdani’s administration. There, she’ll assist the city’s data management office. -
With more than a decade of experience managing enterprise infrastructure, cybersecurity initiatives and large-scale technology projects, Richard Barbee will now lead Durham's IT operations.
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The director of the California Department of Technology and state CIO since June 2022 will be stepping down after a 38-year career. That included guiding CDT’s on-the-ground response to the 2025 wildfires.
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A cyber attack has temporarily shut down the computer system and website of the Toledo Lucas County Public Library. Officials don't know how long it will take to get the network working again.
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A new website launched by the Kentucky Chamber Foundation and Workforce Center helps job seekers and employers connect through an automated and intuitive system. The product replaces a less advanced site.
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The city of Lansing, Mich., modernized the process of marijuana business licensing through a new online records management system. The changes have simplified the process for city staff and end users.
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The Employment Development Department received massive scrutiny from California lawmakers yesterday. The agency, which manages the unemployment insurance system, has been slow to fix its many problems.
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Next week, the Central Ohio Transit Authority will fully roll out a new digital fare system. Riders can pay with an app or smartcard with money loaded on it. The system automatically caps what users spend in a month.
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Public-sector and industry leaders remarked on the future of work at the Smart Cities Connect Conference and Expo, saying remote should be the default to improve efficiencies and aid in recruitment.
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Now a responsive web app, Texas by Texas will soon be available to download in app stores, featuring a single login to access a variety of government services. And CIO Amanda Crawford says there’s more to come.
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Technology leaders from Connecticut, Minnesota and Vermont shared their approaches to digital service delivery and developing those services “in a way that brings people in.”
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The Department of Homeland Security’s Family Reunification Task Force launched a website called together.gov that aims to help reunite families separated by the U.S. government at the U.S.-Mexico border.
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A new SMS chatbot launched by the Mayor's Office of Food Access aims to help connect residents to resources that can help combat food insecurity. The tool is part of Boston's larger food access agenda.
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Fax machines have largely disappeared from private-sector offices, yet remain in many state and local government agencies. Eliminating them will not only save money, but also push forward digital services.
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The city of Aurora, Ill., partnered with KnowBe4 to develop a free online Internet security course for its residents. The course contains eight different lessons and is in response to the new norm of remote work.
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The pandemic drove Pima County, Ariz.'s Family Drug Court to takes it sessions virtual and over the phone. The changes meant less camaraderie but more convenience, and the ability to reach new demographics.
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Naperville, Ill., rolled out a text-to-911 option this week. Officials advise citizens to only use the service if a phone call can't be made. No pictures or videos can be delivered with the service at this time.
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Chicago and its technology partner CityBase have expanded a program offering payment kiosks throughout the city. The devices are strategically positioned to allow safe and easy access to services 24/7.
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Hawaii’s new portal, launched by the Department of Human Services, brings new technology into the process of connecting foster kids to caregivers, making the process faster and easier.
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Calif. Gov. Gavin Newsom will soon review a variety of bills aiming to improve the state's unemployment insurance system, which has come under fire for slowness, fraud and poor management.
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The Yolo County District Attorney's Office in California is one of the first places in the state to embrace a software that redacts people's names, addresses and racial statuses from police reports.
