Government Experience

During a virtual summit this week, California technology leaders discussed how they think about the process of innovating digital services in state government — from concept modeling and gathering support to execution.

In creating or improving digital assets like websites, government entities often talk about the importance of “user-centered design.” But what does that really mean, and what does it look like in action?

Election officials in Clackamas County, Ore., didn't notice a printing issue with the barcodes on election ballots that were sent to some voters. The county has a history of election ballot errors.

Gov. Mark Gordon's administration launched a new dashboard with digital tools to support businesses, job seekers and educators in the state with resources about new emerging workforce opportunities.

Ashley Laymon leads Maryland’s portfolio office, an organization she describes as a business relationship management team, bridging the gap between central IT and state agencies working on technology projects.

Cities are looking to ensure privacy is considered when weighing surveillance technology procurements and data handling procedures. Oakland, Calif., introduced a privacy advisory commission, but it’s not the only model at play.

Following an announcement from Twitter that the long awaited “edit” feature is currently in the testing process, and news about Elon Musk taking on ownership, what do government social media managers need to know?

According to a release from the state’s law enforcement agency, Alabama residents will have to wait until next week to visit their local driver’s license offices as they upgrade the computer system.

The Nebraska State Unit on Aging has partnered with GetSetUp.io, a virtual learning platform, to bolster digital skills and a wide range of other life skills among older adults across the state.

As of today, Osmond joins Virginia’s Information Technologies Agency, officially replacing former CIO Phil Wittmer, who resigned from the position in late February. CISO Michael Watson had been serving as acting CIO.

NASCIO's first study focused on diversity and inclusion in state IT — building on the findings of previous workforce-related studies — includes recommendations for states to launch diversity and inclusion efforts.

According to the Maine Department of Administrative and Financial Services, agencies will have flexibility when it comes to allowing state workers to take advantage of a hybrid work model.

The municipal court in Chandler, Ariz., is expanding its virtual service to better protect survivors of domestic violence through the justice system. The court has teamed up with a local shelter on the project.

With evidence that algorithms can treat people unequally, society must question why that is. Research into equity and algorithms indicates that no algorithm can mathematically fulfill all notions of fairness.

When it comes to accessibility and inclusion, there are steps local and state agencies can take — and others that should be avoided — to provide an equitable government service experience across populations.

Spirit Airlines has begun using facial-scanning technology at Atlanta's Hartsfield-Jackson International Airport to speed up boarding for passengers who, the company claims, can opt out of the scan.

Local officials, voting rights supporters and the election security community have spoken against Georgia’s latest voting bill. Multiple officials said the bill would create needless “security theater” busywork.

Zoom Video Communications is looking into new features that will enhance the increasingly popular hybrid work model. One leader with the company indicates the platform might eventually offer a virtual world.