Government Experience

Plus, Philadelphia reports progress in getting residents connected to the Internet, Cleveland has a new program to connect residents to resources, an online map lets residents get involved with redistricting work, and more.

Public-sector and industry leaders remarked on the future of work at the Smart Cities Connect Conference and Expo, saying remote should be the default to improve efficiencies and aid in recruitment.

Minnesota aims to have its simpler, more streamlined benefits application portal available statewide by the end of the year. The site’s deeper focus on user experience marks a growing trend for the state.

Under the bill, private entities would pay hefty fines if they share residents' biometric data without consent. Such data would include fingerprints; voiceprints; facial geometry; and retina, iris and hand scans.

In one of the first panel discussions at the Smart Cities Connect Conference and Expo, cybersecurity took center stage as experts advised for more spending, education and collaboration as threats increase.

A new study focusing on police conduct reviewed 500 body camera videos from the Newtown Police Department in Connecticut. The researcher, a former officer, says body cams are "essential."

Now a responsive web app, Texas by Texas will soon be available to download in app stores, featuring a single login to access a variety of government services. And CIO Amanda Crawford says there’s more to come.

As detailed in a 116-page newly released strategy, city officials in New York City are looking to proactively build ethics into machine learning and AI usage as the technologies become vital pieces of everyday life.

During the second week of the federal Annual National Cybersecurity Summit, experts shared their thoughts on the roles of states and federal agencies when it comes to dealing with cyber attacks within state borders.

Plus, the Federal Communications Commission has committed an additional $1 billion to the Emergency Connectivity Fund program, California looks to improve its procurement processes for tech services, and more.

Gov. Mike Parson intends to prosecute the St. Louis Post-Dispatch after the newspaper published a report detailing how Social Security numbers could be easily accessed through a state agency website.

Veteran public chief information officer Bill Kehoe wants to grow and streamline the citizen experience to match what they get in the private sector while also trying to get everyone connected.

Interpretation and translation services were offered in person at meetings before the pandemic, but the forced temporary shift to the virtual format in 2020 pushed the district to lean more heavily on tech.

The Department of Homeland Security’s Family Reunification Task Force launched a website called together.gov that aims to help reunite families separated by the U.S. government at the U.S.-Mexico border.

As NASCIO convened in person in Seattle for the first time in two years, Acting Secretary and CIO for the Illinois Department of Innovation and Technology Jennifer Ricker discusses efforts to streamline access to internal and external state systems.

A new SMS chatbot launched by the Mayor's Office of Food Access aims to help connect residents to resources that can help combat food insecurity. The tool is part of Boston's larger food access agenda.

The Pennsylvania Department of Labor and Industry recently launched SkillUp PA, a free virtual job training program that offers online training to bolster the commonwealth’s information technology workforce.

To address racial and ethnic disparities, Massachusetts lawmakers are considering reducing Massachusetts Bay Transportation Authority fares and shoring up Internet infrastructure with American Rescue Plan Act funds.