Government Experience

An additional layer of tech is helping the state’s Employment Development Department, targeted by fraudsters during the COVID-19 pandemic, smooth out identity verification and make defenses harder to penetrate.

The company helps governments provide resident services and handle associated payments, including such areas as parks and recreation. As Kaizen grows, its financial backers include giants of technology investment.

The city’s transit provider is working with AI-powered tools on an initiative known as “traffic service priority,” using onboard technology to assist in improving speeds and decreasing travel times.

Rather than the more common text-based chatbot, Amarillo, Texas, employs Emma, an AI-powered digital assistant designed to resemble its community. Officials said it has saved the city more than $1 million since launch.

Drivers in the Grand Canyon State should soon have access to dozens more high-speed electric vehicle charging ports, with most of the funding coming from the federal National Electric Vehicle Infrastructure program.

With ChatGPT now allowing for payments within its interface, the potential for governments is huge. But the possibility comes with major questions around trust, data governance and system architecture.

The deal promises to bring new capabilities to the 7,000 public agencies Granicus serves. Its CEO offers his insights about this latest acquisition for one of the largest tech vendors serving state and local government.

The North Dakota Information Technology Department uses a steering committee together with an internal dashboard to prioritize modernization decisions in a transparent, easy-to-track way.

The Colorado Office of Information Technology empowers government accessibility through its Technology Accessibility Program, which includes initiatives such as the Lived Experiences Library.

Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a service-minded organization, with customers at the center.

Even as it fundamentally changes government service delivery, the technology’s speed and scale can increase risk. Considering these five questions can help lead to clarity on developments and implementations.

Expanding Denver CIO Suma Nallapati's role to include AI, both in title and scope, is intended to support the advancement of the technology within government operations to better meet residents' needs.

Governments can and should use AI to reduce burdens. But they must also preserve the ability to override AI and the moral flexibility that allows a public servant to say, “The data says no, but the right answer is yes.”

Communities in the Denver suburbs are part of a pilot that uses highly accurate geo-fencing technology to track electric scooters and prompt users to deposit them in the correct parking locations.

CIO Bill Smith said that the myAlaska platform has existed for years, but now the state is adding protections like identity verification and expanding the digital services residents can access.

The National Association of State Chief Information Officers awarded projects from Minnesota to Washington, spotlighting how leaders are modernizing government through data, cybersecurity and people-focused initiatives.

The report, developed by New America’s RethinkAI coalition by analyzing interviews, policy and pilots across the U.S., aims to provide governments and other entities with AI adoption recommendations.

State CIO Amaya Capellán and Chief Technology Officer R. Brian Andrews have both departed state government. It’s essential, Capellán said recently, “to deliver for our workforce and make sure they are equipped.”