The CIO's Agenda

Virginia is innovating and building momentum for technology in 2025, from moving to cloud to implementing AI, state CIO Bob Osmond said — aiming to carry that energy into the next gubernatorial administration.

State CIO Madhu Gottumukkala reflects on lessons learned and IT advances focused on better public service, as he prepares to depart for a new cybersecurity role with the federal government.

Ragle brings more than two decades of experience to the role of state CIO, including in leadership roles managing enterprise applications and the state technology budget for the Department of Innovation and Technology.

The focus for South Dakota’s most populous city is improving the user experience for digital government operations. Officials are starting with a closer look at the experience staffers have on the city systems they use.

The Pennsylvania city has met several major milestones in the past year in its journey to improve city services with technology. In the year ahead, officials will continue modernizing systems and processes.

Harrison, who previously served as the IT director for nearby Stafford County, will step in as Fairfax County’s CIO this April, bringing more than two decades of tech expertise to the role.

Officials will advance digital equity work in coming months, and initiatives to improve residents’ experience — in person, using artificial intelligence for translation services, and online with a website refresh.

Jay Harton, the state’s newly announced Division of Information Services director, is a longtime executive and has been its interim leader since February 2024. He was previously its chief operating officer for nearly a decade.

The state’s CIO Corey Mock comes to the role direct from the Legislature. He brings technology policy and budget knowledge with him to government IT, and the ability to speak the language of lawmakers.

Eric Hayden, the city’s CIO and CTO, is helping oversee a refresh of emergency and fire response via artificial intelligence, which helps guide efforts and increase capabilities in the state’s third most populous city.

From working to improve the citizen experience to advancing artificial intelligence and cybersecurity, Utah’s tech leader is focused on the value of investing in the “human capital” of the state workforce.

With Phase 1A of the CORE.NV project complete in January, Nevada has set the foundation for its enterprise resource planning update, its CIO Timothy Galluzi said, and enabled construction of better service delivery processes.

CIO Stephanie Dedmon discussed the state’s technology work, including new AI policies and use cases, cloud migration and cybersecurity projects, and what’s on the horizon. She is set to retire in July.

The state recently launched an AI Innovation Hub and is in the process of creating a Cloud Center of Excellence. Other tech priorities include procurement modernization and citizen-focused digital services.

State CIO Shawnzia Thomas discussed the state’s achievements in AI and modernization during 2024, and developing initiatives like its upcoming AI Innovation Lab and ethical AI standards playbook.

The state CIO, who is also secretary of the North Carolina Department of Information Technology, will retire Dec. 31. State Attorney General Josh Stein, who was elected governor Nov. 5, has reportedly nominated a successor.

The state's new CIO has worked with the North Dakota Information Technology department for nearly 20 years. Now, the relationships he has built will support and inform the implementation of his vision for IT.

TR Sheehan, a longtime Wyoming executive serving for a second time as interim CIO, is working to understand what citizens need from their government and providing them with technology-based solutions to do just that.