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911 Call-Handling Tech Company Carbyne Raises $56M

The Series C funding round comes amid other recent and sizable investments in the emergency dispatch and public safety tech space. Carbyne has raised $128 million so far, and has reported a big U.S. revenue jump.

911 dispatch
New York-based 911 call-handling platform Carbyne has raised a $56 million funding round, the latest big investment in emergency dispatch and public safety services.

The Series C round brings the capital raised by the company so far to $128 million.

Along with the new funding, Carbyne has reported a 400 percent jump in U.S. revenue in the past 12 months, along with a 185 percent increase in total contract value.

The fresh capital will go toward global expansion, building the company’s B2B operations — for instance, helping corporations increase what a statement called “situational awareness” — and other areas.

As public agencies continue to upgrade their 911 call centers and make their emergency response systems more responsive to this mobile, digital and livestreaming age, Carbyne says it is winning “large, multiyear contracts” from New Orleans, Volusia County, Fla., and other clients.

“We’re doing to public safety what Amazon did to on-premise storage. We are redefining how emergency contact centers and government service teams operate by moving everything to the cloud,” said Amir Elichai, CEO and founder of Carbyne, in that statement. “In addition to expanding our footprint in emergency services, we are also seeing new opportunities from businesses in adjacent industries.”

Carbyne says its technology helps emergency dispatchers handle some 150 million calls annually. It serves more than 120 state and local governments around the world.

The round includes co-leaders Cox Enterprises and Hanaco Growth Fund, along with new investors Valor Equity Partners, General Global Capital, TalC and Sandiip Bhammer. Existing investors Founders Fund, FinTLV, Elsted Capital Partners and former CIA Director General David Petraeus also took part.