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Aptumo and KloudGin Team on Water Utility Digital Services

Aptumo, a software-as-a-service CRM and billing tool for utilities that is based in the U.K., is expanding in the U.S. It's partnering with KloudGin, which sells a field service and asset management platform.

Utility software-as-a-service operation Aptumo has teamed with KloudGin on an effort to bring more transparency and customer service to water utility billing.

The move comes about a year after Aptumo — the branding for the billing and CRM software created by Echo Managed Services — announced plans to expand in the U.S.

The deal comes as utilities not only strive to improve their billing systems but adopt other technologies.

California-based KloudGin, a field service and asset management platform, will help Aptumo provide to U.K. and U.S. water utilities what a statement described as “a 360 degree real-time view of customer interactions and service incidents, enhancing customer service across both front office and field services.”

Doing so, the statement added, will give those utilities “complete control” over processes and functions via a cloud-based, end-to-end service delivery tool. The companies said they intend to help their clients better meet rising demands for digital services.

“Individually, both products have helped to revolutionize business efficiencies and customer experience, so joining forces will help the global water industry to really raise its service game,” said Andy Mack, product director at Aptumo, in the statement.