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Fire and EMS Tech Supplier First Due Wins FedRAMP Authorization

The company, in business for eight years, sells software for records management and response. First Due also serves state and local customers, along with the Department of Defense and other agencies.

Two red fire engines parked in a fire station.
First Due, which sells records management and response software for firefighters and emergency medical workers, has earned its FedRAMP authorization.

That means the company — which already sells to state and local agencies — can sell its products to all federal agencies, according to a statement from First Due.

The company says that its product is the only fire and EMS records management suite that meets the criteria for FedRAMP, which launched in 2011 and which recently underwent a redesign. The program focuses on making sure that cloud-based technology is secure.

First Due is already working with NASA, the U.S. Coast Guard and other organizations to widen access to its software. The company’s customers include the Department of Defense, the Department of Energy and federal contractors.

The authorization could lead to the spread of updated fire and EMS technology within the federal government, First Due CEO Andreas Huber told Government Technology. There is a “very short list of vendors” with the resources to provide such records management services to the federal government, he said.

The company, founded in 2016, has raised $12 million so far, according to Huber. First Due has nearly 1,700 customers, including those at the state and local levels.

The company touts its ability to offer operations via a single system — a reflection of a larger trend in government technology that has public agencies moving to “big tent” platforms that offer various services from one supplier. In the fire and EMS space, such platforms can prove especially appealing to larger municipal customers, Huber said.

While the FedRAMP authorization doesn’t necessarily assure that a company can win similar authorizations from states, Huber said that earning the federal authorization “provides a leg up” because the frameworks are related.

Editor's note: The status of the company's FedRAMP authorization and its fundraising total have been corrected from a previous version of this article.
Thad Rueter writes about the business of government technology. He covered local and state governments for newspapers in the Chicago area and Florida, as well as e-commerce, digital payments and related topics for various publications. He lives in Wisconsin.