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Generative AI Tools for Contact Centers | Amazon Web Services
May 06, 2025
K-12 Education
How Educators Are Rethinking Test Security in the Digital Era
The College Board’s new ban on Internet-connected smart glasses signals a broader shift, where schools must move beyond traditional test proctoring toward more sophisticated data forensics to ensure exam integrity.
February 27, 2026
·
Julia Gilban-Cohen
GT Spotlight
Is Government Ready for Vibe Coding? What CIOs Need to Know
Experts and public-sector technologists say the AI-powered software development technique may one day offer government the ability to fast-track ideas, improve procurement and more.
February 27, 2026
·
Zack Quaintance
Higher Education
Rochester Instructor Creates AI Learning Tool for Deaf Students
Grammar Laboratory, a new tool developed by an ASL instructor at Rochester Institute of Technology’s National Technical Institute for the Deaf, uses the live feedback capabilities of AI to personalize English lessons.
February 27, 2026
·
Abby Sourwine
Artificial Intelligence
Ohio Recognized for Using AI to Improve Job, Family Programs
The state Department of Job and Family Services received a national award for integrating artificial intelligence to enhance its handling of state unemployment services. Uses include speeding up call processing.
February 27, 2026
Transportation
Coming Soon to Newark Airport: Self-Driving Shuttle Buses
Authorities at Newark Liberty International Airport are scrutinizing three small electric shuttles. Testing will commence in earnest next month with an eye for weather conditions but sans actual passengers.
February 27, 2026
GovTech Biz
How Tech Will Help Government Secure the 2026 World Cup
The world’s biggest sporting event, set for the U.S., Canada and Mexico, is months away, and that means gov tech suppliers are preparing to make sure everyone stays safe. Drones are a main area of concern.
February 27, 2026
·
Thad Rueter
Question of the Day
Will a new data center from Google cool itself without water?
Answer: Yes!
February 27, 2026
·
News Staff
Higher Education
Washington State University Tri-Cities Opens Nuclear Simulator
A new Energy Learning Center simulator at Washington State University Tri-Cities in Richland will allow students to learn and practice operating an advanced small modular nuclear reactor.
February 27, 2026
K-12 Education
FBI Raids LAUSD Superintendent's Home in AI-Related Probe
Los Angeles Unified School District Supt. Alberto Carvalho is under scrutiny as part of an FBI investigation into financial issues related to the district's contract with a now-defunct AI company.
February 27, 2026
Preparedness and Communications
Stillwater, Okla., to Launch Instant Emergency Notifications
Following wildfires in March 2025, the city approved an agreement with FEMA to use the Integrated Public Alert and Warning System, which allows for virtual GPS-based boundaries to trigger targeted automated alerts.
February 27, 2026
Cybersecurity
Three Ways to Prepare Cybersecurity Teams to Navigate AI
As artificial intelligence continues to evolve, how can public-sector teams prepare organizationally for the next generation of cyber attacks and equip themselves with the right tools?
Winter 2026
·
Dan Lohrmann
Transportation
Will Electric Flying Taxis Fix Miami’s Traffic Challenges?
Miami is still a long way from fixing its traffic and public transportation woes, but there may be a credible solution on the horizon that sounds like it’s from the future — electric flying taxis.
February 27, 2026
Policy
Oregon Counties Want Help With Data Center Tax Breaks
Oregon counties say they’re opposed to recent economic development legislation because it doesn’t provide them financial help to offset the rising costs of administering tax breaks.
February 27, 2026
K-12 Education
Alabama to Limit Screen Time in Preschool, Kindergarten
A bill headed to Gov. Kay Ivey's desk would limit the amount of screen time allowed for children in licensed child-care facilities and state-funded preschool and kindergarten programs, though teachers can still use them.
February 27, 2026
K-12 Education
PowerSchool, Chicago Schools Agree to Pay $17.25M Settlement
Though denying liability, the cloud software provider and its client, Chicago Public Schools, are paying to settle allegations of improperly collecting, monitoring and sharing private data and communications.
February 26, 2026
·
News Staff
Infrastructure
What Could Offset Data Center Growth? Smarter Electric Grids
A new report by the American Council for an Energy-Efficient Economy urges regulators and utilities to make the grid operate more efficiently. There are ways, experts said, to absorb part of data centers’ growth.
February 26, 2026
·
Skip Descant
Broadband & Network
What’s New in Digital Equity: State Broadband Office Grows
Plus, Massachusetts is opening applications for its Digital Accessibility and Equity Governance Board, Denver launched a streaming platform, experts dub fiber broadband deployment as essential, and more.
February 26, 2026
·
Julia Edinger
Question of the Day
What fast-food chain is using AI to monitor employee ‘friendliness’?
Answer: Burger King.
February 26, 2026
·
News Staff
Cybersecurity
After Cyber Issue, State Offers 911 Aid to Meriden, Conn.
City 911 center staff temporarily moved Feb. 17 to a statewide emergency communications center. Several city departments remain without Internet after the attempted “interruption” Feb. 13.
February 26, 2026
Artificial Intelligence
Philly Trolleys Will Use AI to Catch Illegal Parking
Starting next week, people who park illegally in Southeastern Pennsylvania Transportation Authority trolley lanes and at stops could be spotted by AI-powered cameras. Fines are coming April 1.
February 26, 2026
Cybersecurity
Study: States Passed 99 Cybersecurity-Related Bills in 2025
Research from the Center for Long-Term Cybersecurity at UC Berkeley shows that those states passed a total of 99 bills, with the majority of them passing between one and three pieces of legislation.
February 26, 2026
·
Rae D. DeShong
Artificial Intelligence
Local Governments Take a Leadership Role on AI Education
From San Jose, Calif., to Washington, D.C., cities are advancing AI training for staffers or members of the public. Mesa, Ariz., recently launched its own AI education initiative to support adoption.
February 26, 2026
·
Julia Edinger
K-12 Education
Survey Finds 54% of U.S. Teens Use AI for Schoolwork
According to a Pew Research Center survey of teens last fall, more than half of them were using AI to complete assignments, though only one in 10 said they were doing "all or most" of their work that way.
February 26, 2026
K-12 Education
Wake County Schools Weigh 'Whistleblower' Exception to Phone Policy
Elementary and middle school students in Wake County, N.C., aren’t allowed to use their phones at all during the school day, but the district is considering an exception for recording video for safety reasons.
February 26, 2026
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