City officials on Thursday announced the launch of the myAurora 311 Open Data Portal. The platform, created by Aurora’s Data and Analytics, and Customer Service divisions, allows residents to see how the city manages non-emergency service requests and customer calls through dashboards.
The dashboards show metrics such as incoming and outgoing calls, average call length, and how many service requests 311 staff have resolved. Additionally, it shows which city divisions receive the most requests and highlights the five most common issues reported by residents.
The portal is designed to give residents deeper insight, city Customer Relations Manager Rikki Benjamin said in a statement, indicating it will “greatly assist the community in analyzing key customer service performance metrics, while at the same time, streamlining the request process, and enhancing transparency surrounding our customer service operations.”
The portal’s new features include an interactive map that illustrates where requests for service originate across the city. Another dashboard provides a side-by-side comparison of how many requests myAurora 311 staff completed in 2025 versus 2026, offering a visual snapshot of how activity and performance are evolving.
Its debut comes one year after Aurora introduced updated customer service software for its myAurora 311 program. Since then, platform use has climbed. According to the city, inbound calls to myAurora 311 increased by 128 percent between 2024 and 2025, while the number of service requests submitted online rose by 56 percent.
The addition of the new open data portal essentially extends Aurora’s modernization efforts beyond the 311 service itself — giving the public a clearer window into how requests are received, processed and completed across city government.
