“This plan is about clarity of purpose and speed of action,” Oklahoma CIO Dan Cronin said in an announcement. “We’ve concentrated our strategy on the outcomes that matter most — secure, scalable platforms that support a stronger workforce and seamless services for every Oklahoman.”
The 2026-2028 statewide Information Technology Strategic Plan details how the Office of Management and Enterprise Services, Information Services will invest in IT through fiscal year 2028. The document organizes IT efforts under four strategic goals: promote customer-centric government, reduce complexity for all users, empower a future-ready workforce and modernize with precision. According to the introduction, the state will “champion cloud-native infrastructure, adopt secure and adaptive platforms, and build a workforce empowered by data and automation.”
Priorities on the customer side include creating a seamless, omnichannel service model, providing real-time performance visibility, redesigning services based on outcomes, building trust through ethical design and making customer service a core statewide principle. Upcoming initiatives in the plan include working with agency partners to design customer experience, integrating accessibility and equity, and providing data dashboards for employees and residents.
The state also plans to align IT service delivery to agencies’ missions and goals, streamline user interactions, standardize data practices, automate high-volume processes, empower self-service while safeguarding data and systems, and consolidate legacy infrastructure. IT leadership seeks to improve ease of use, strengthen data quality, expand agency self-service and standardize processes.
In addition, leaders want to empower the IT workforce, ensuring digital literacy and clear leadership pathways. Strategic priorities include using workforce data for planning, development and investment; succession planning; and advancing an accessible, value-driven culture.
The Oklahoma Information Services department works with more than 180 state agencies, boards and commissions to advance technology. Continued modernization is a recurring strategy, with a nod to replacing legacy systems, building shared systems such as identity management, expanding real-time monitoring and building secure, compliant systems.
In the past year, the office has launched streamlined processes for open records requests and a modern call center.
