Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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The redesigned platform — believed to be the first of its kind at launch — enhances how residents, businesses and governments can access and view statewide land ownership data. Mobile performance and print functions are also improved.
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The county, through its Trailability Program, is using off-road TerrainHoppers to make trails accessible to people with disabilities; this year, GPS will enable solo rides. The county is also sharing scenery information via auditory devices.
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The California Department of Fish and Wildlife’s new License App lets users show several types of fishing licenses on their cellphones. It also enables pass-through to buy licenses via the department’s website. Next up: hunting licenses.
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18F, a digital consulting office within the General Services Administration, is at work on three projects with federal agencies, it said this week in announcing its 10th anniversary. The office has completed 455 initiatives in 10 years.
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Portico, the Landmarks Preservation Commission’s new portal, features an online assistant to help expedite modernization for historically significant buildings and sites. It replaces a system that had only recently begun moving off paper.
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The IRS launched the pilot program known as Direct File in a dozen states this year, including Texas, and about 50,000 people who are residents of those states have used it so far.
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Longtime executive Miriam Barcellona Ingenito, undersecretary at the Government Operations Agency, discussed the state’s IT landscape Tuesday at the California Public Sector CIO Academy. Mission-driven solutions, she said, are key.
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Government Technology wanted to know what a generative AI model thought was the best AI use case for governments in each state — and if those uses were ethical or feasible. Google AI’s Gemini answered in surprising ways.
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Unemployed Oregonians are lighting up online message boards and the state Employment Department’s phone lines with complaints about a new system that was recently launched for their benefits.
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While millions of Americans have opted to use mobile IDs that can be carried on a phone instead of physical identification in a wallet, many businesses and agencies, including law enforcement, don’t yet accept them. What needs to happen next?
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The tool is integrated into the state’s job and training hub, and offers users personalized services to connect them with a career path that aligns with their skill set. It follows legislative action by the governor to lessen unemployment numbers.
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CIO Bob Osmond said prioritizing system modernization, financial optimization and infrastructure enhancement is essential to providing the best tech resources to agencies and residents.
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The department went live Monday with Frances Online, a claims processing solution replacing a COBOL-based legacy system. Officials acknowledged some callers have experienced long hold times but said the replacement is “working well” for most.
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The Syracuse, N.Y., Office of Analytics, Performance and Innovation and its partnership with the Department of Public Works demonstrates the cascading effects of what happens when traditional services go digital.
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TR Sheehan, a longtime Wyoming executive serving for a second time as interim CIO, is working to understand what citizens need from their government and providing them with technology-based solutions to do just that.
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SponsoredState and local governments face ongoing workforce challenges, including budget constraints and difficulty competing with the private sector. Often, antiquated technology and outdated processes make it even harder to attract and retain new employees.
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SponsoredTo optimize business systems and deliver value to taxpayers, governments should focus on a modular strategy that allows them to stack solutions and applications that work together seamlessly — without having to overhaul all their business systems at once.
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SponsoredGovernments may be hesitant to invest in major upgrades, especially in today’s uncertain budgetary climate. Massive technology overhauls of the past — enterprisewide projects that took years to build and tens of millions of dollars to implement — often failed to meet expectations.
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