Government Experience
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While mobile IDs promise new access for people with disabilities, a "one ID, one device" model and accessibility failures threaten to exacerbate the digital divide, according to experts in the field. -
States are rolling out internationally accepted mobile driver's licenses — but who's using them? A Government Technology investigation finds the adoption rates for many states are in the single digits.
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The city of more than 100,000 is vying for a digital innovation grant for a project involving the use of artificial intelligence to modernize the permitting process. Work would begin in September if it receives the funding.
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Bringing a background as a private-sector product leader, Pennsylvania Chief Information Officer Amaya Capellán talked at NASCIO about using human-centered design principles to improve service delivery to residents.
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The Philadelphia Mayor’s Office for People with Disabilities has created the Disability Characteristics Map using census data to represent the diversity in abilities of the city's residents.
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At the NASCIO Annual Conference in Minneapolis, Vermont CIO Denise Reilly-Hughes explained how putting users at the center of tech projects results in better outcomes for both residents and state employees.
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In the state’s busiest courthouse this week, clerks, attorneys and judges are preparing for a software launch designed to bring much-needed modernization to the state’s antiquated judicial system.
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Georgia Secretary of State Brad Raffensperger has approved an upgrade of the state’s Dominion voting equipment before several local elections this fall, a test that could help prevent potential malware and hacks.
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The Philadelphia Office of Innovation and Technology has created a Racial Equity Action Plan. Equity plays an integral role for an office tasked with supporting other city departments with technology.
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The state of Minnesota’s Department of Public Safety uses translation AI tech in its Driver and Vehicle Services division, expanding access to government services for non-English-speaking constituents.
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The latest publication from the National Association of State Chief Information Officers looks at strides government has made serving citizens in the digital age. The report compares current status to a 2001 call to action.
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Santa Clarita, Calif.'s recent website redesign features improved navigation for users on desktop and mobile devices and integrates the AI chatbot, Ask Sammy, to help users find exactly what they need.
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Grovetown, located near Augusta, has found quick success with digital civic payments after launching a Tyler Technologies app. What lessons does that provide for other cities, and what comes next?
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For the Samish Indian Nation, the process of digitizing documents has helped to increase the resilience of some of the nation’s important records, helping preserve both language and culture.
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The Albuquerque Police Department has implemented three new tools to help enable police to use a more informed response to calls for service. The tech could be especially impactful for community members with disabilities.
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The single sign-on portal for government benefits and services is set to be expanded to all 50 states. The program was initially piloted in Arkansas in 2022 and has since been adopted by more than 40 federal and state agencies.
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The Canadian firm, which is expanding in the U.S., launched a program designed to help users improve their regulatory efforts. The offering includes self-assessment and scoring tools, along with review functions.
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The seventh annual Government Experience Awards honors jurisdictions that have elevated tech standards to establish an intuitive, customer-centric approach in delivering essential resident services.
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Remote hearings, adopted as a pandemic necessity, could become common going forward in some states. Minnesota and Arizona have created guides indicating which hearings are suited for remote and which should be in person.
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A new push from startup gov tech firm Polimorphic seeks to offer more efficient and precise searches of government websites. If successful, it could lead to reduced calls to public agencies and happier citizens.
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The use of chatbots is exploding across government agencies at all levels, according to survey data. A local government expert weighs in on the dos and don’ts of implementing one that actually works.
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