Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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The newly updated website was paid for through federal pandemic relief funds granted to the town in 2021, which can be used for investments in upgrading technology infrastructure resources.
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The website was launched Friday by San Diego Mayor Todd Gloria's office and the city's Homelessness Strategies and Solutions Department as a one-stop shop for homelessness-related resources and information.
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The state’s Department of Labor launched the updated ReEmployCT system this week. The previous unemployment system was scrapped when it could not keep pace with the flood of pandemic-related claims.
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The firm is the latest gov tech company to take backing from a private equity company in a move it described as recapitalization. SDL leaders said they expect to grow the company in coming years.
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Third-party provider Geographic Solutions reportedly offlined systems after an attempted malware attack. Some states report that unemployment claims and/or job search sites are currently unavailable.
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The Indiana Office of Technology is offering a variety of services to help localities modernize and secure their web services, bridging a skills and resource gap that often hampers such efforts at the local level.
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Residents of the city are being asked to provide their input on the design and function of a new website. The current website design dates back more than 10 years and has been a source of frustration among residents.
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Mayor Lori Lightfoot also put two leaders in charge of the effort, including a city data specialist reporting to her office. The new effort builds upon a push to give more students Internet access at their homes.
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A new online portal for would-be business owners in the state foreshadows other digital tools in the works to ease permitting, licensing and similar tasks. Nearly 1,000 entrepreneurs have used the software in New Jersey.
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The deal, first announced in May, has closed, giving CivicPlus a suite of tools centered around keeping governments compliant online. With the help of private equity, CivicPlus has grown rapidly in recent years.
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At Digital.gov’s 2022 Government UX Summit, experts shared ways that digital services can be better designed to improve the user experience for users with cognitive impairments and those with low literacy.
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Nationwide, organizations are grappling with drastic changes to the workforce. But some are taking this as an opportunity to bring people from historically underrepresented backgrounds into the tech sector.
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Through a project launched during a recent SAS Hackathon, Milwaukee County, Wis., is looking to AI to examine and improve ordinances and policies related to foreclosure that may inadvertently promote racial inequities.
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Long gone are the early days of digital government services, which often came with a “more is more” approach to graphic design. Mobile-first now means rethinking — and simplifying — public-sector websites.
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Since 2002, the district and a well-known software development company have worked together to create an online document repository. Now, their focus has shifted toward digitizing forms and giving field crews modern tools.
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The Connecticut DMV already launched a streamlined appointment system to manage the effects of the pandemic, but now officials have designs on completely overhauling the agency’s customer-facing website.
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By using software from Zencity to collect feedback from residents on community concerns as well as trust in law enforcement, the San Diego Police Department is improving how they patrol the city.
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During a session at the 2022 Code for America Summit, experts explored how government agencies can do a better job of centering accessibility during procurement processes and how to overcome obstacles.
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