Government Experience
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app. -
Streamline’s products include tools that expand digital access for people with disabilities. The new year will bring a new federal accessibility rule for web and mobile communication affecting state and local government.
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At a Georgia Technology Authority roundtable, Google and state tech leaders explored how AI is transforming the search function, why clicks aren’t everything anymore and what that means for government.
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Just a few years ago, the business processes of the Texas Department of Insurance were slow and outdated, but a response to Hurricane Harvey moved the agency forward and prepared it for COVID-19.
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The service, which is available seven days a week, contacts participants each day. After confirming the caller is okay, it offers to connect them with the local Area Agency on Aging for information about services or assistance.
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The staff, none of whom have been laid off, are fielding roughly 250 calls a day from people who need help with downloading a book, or accessing other resources that they’ve never tried using before the shutdown.
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The agency that handles Texas unemployment has helped more than 2.3 million people apply for benefits and paid out $4.3 billion as of this week, but many residents have encountered problems with the system.
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Since being forced to go remote by COVID-19, governments have grappled with various issues around information sharing and collection. Cowlitz County officials explain their response to the unprecedented challenge.
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Plus, IBM’s Call for Code content has now named three winners with projects related to the crisis, a new economic tracker is visualizing the impact of the ongoing crisis in real time, and more.
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Sarasota County, Fla., launched a new alert system to better communicate public health and safety announcements. The system can send alerts via text message, email, smartphone app or landline phone.
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The new reporting system is for crimes that aren’t currently in progress and don’t have any suspects. Reportable crimes include vandalism, hit-and-runs, identify theft, theft and harassment by communication.
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System upgrades at the Vermont Department of Motor Vehicles have led to safer and more secure IDs at a time when residents are sheltering at home and offices are shuttered due to the novel coronavirus.
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With millions of Californians thrown out of work by the state's stay-at-home order, services offered by the EDD have buckled under a lack of sufficient technology to support them, an issue that has plagued the agency for years.
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Before pivoting to cloud-based tools, a patchwork of data storage locations made up the city’s records tracking process. Officials say the system left too much room for error when it came to fulfilling public records requests.
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With New York state on “PAUSE,” local government IT departments have been in high gear ensuring that local governments are “open” for business and serving their communities.
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SponsoredCOVID-19 will put additional burdens on HHS agencies. Technology can help them do more with less.
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The websites aim to provide information and links to resources, based on the user’s location and personal needs. At least 20 states are expected to follow California’s lead in offering an interactive, one-stop resource.
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Government has many options for keeping Americans safe while helping the economy recover from the COVID-19 pandemic. Here are three core strategies, involving existing technologies, that can make a huge difference.
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Some applicants said their claim was held up after the state said their Social Security number didn’t match their last name. This included a man who had an existing unemployment account and had filed successfully in the past.
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The tool was developed by the Public Service Commission’s State Broadband Office and the Department of Public Instruction, which said many students lack access at a time of increased need.
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Data on the availability of text-to-911 is spotty, so it's difficult to get a consistent national picture. However, the numbers that are available show that some states are far more advanced than others.
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