Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Following the lead of other state and local governments, the city is rethinking its website and opting for an open-source solution. The agile process will mean a more user-friendly portal and better access to services.
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An overhaul of the town’s website is underway to provide more online services for residents. An update of the town office’s 20-year-old phone system is also in order, as well as getting direct deposit for employees.
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The New Mexico Complete Count Commission, a coalition of state and community leaders, is producing audio recordings explaining how to fill out census forms in the languages of New Mexico's Native American tribes.
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Santosham has been heading up the San Jose Mayor's Office of Technology & Innovation as chief innovation officer since 2016. She is heading to a Bay Area startup focused on indoor vertical farming.
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The L.A. County Board of Supervisors has passed a Women in Technology Hiring Initiative that will connect at-risk and disconnected youth ages 14-24 with IT mentors and training to bolster its entry-level IT personnel.
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While Facebook has announced a plan to ban most deepfake videos to stem misinformation campaigns related to the 2020 presidential election, not all manipulated media will be prevented under the policy.
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The Better Reykjavik platform has found a way to encourage thoughtful debate for government improvement among citizens while avoiding vitriolic arguments, and similar projects are coming to United States cities.
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The state, like many around it, is moving ahead with an initiative to revamp a 30-year-old legacy system with an off-the-shelf solution. The phased project is set for completion in fall 2021.
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The artificial intelligence tool works by identifying words and phrases that have been reported as offensive in the past. It then allows the author to rework their comment before posting it.
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Dayton, Ohio, and other local governments are turning to tech companies to collect data from public social-media sources to try to identify trends and better coordinate communications and resources.
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The city uses the data and information the vendor collects and analyzes through social media platforms to more effectively communicate with citizens and try to address their concerns quickly, according to city officials.
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Utah County plans to release an end-to-end online marriage license system, one of the first among U.S. counties. The full process, which will be demoed Dec. 18, utilizes facial recognition and blockchain technologies.
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The team has just weeks to design a new, user-friendly homepage for the entire state that can be adopted by other departments and agencies. But its larger goal is to help rebuild trust in state government.
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In urban neighborhoods, where Internet service and health care can be hard to access, a novel pilot project uses local barbershops and salons as wireless hubs and hypertension screening centers.
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The emergency management agencies of Calhoun, Etowah, DeKalb, Marshall, Cleburne and Morgan counties joined together recently to subscribe to Everbridge mass notification software at a reduced cost.
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The crowdsourced navigation app Waze has added new features that allow users to report unplowed streets and roadways coated with ice to government, subsequently receiving related notifications.
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A cellphone app to enhance communication with the public is being discussed by city leaders. The tool would alert residents about important public safety events and emergency situations.
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Lackawanna County has opted to leave behind its touchscreen voting machines and has approved the purchase of an optical-scan system that uses paper ballots. The new system is identical in functionality.
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