Government Experience
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The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects. -
The blockchain-based token, believed to be the first from a U.S. public entity, is for individual and institutional use. The executive director of the Wyoming Stable Token Commission is planning what comes next.
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SUNY Oneonta’s Milne Library and Cooperstown Graduate Program were awarded a $50,000 grant to digitize the university’s archive of New York state folklife and oral history recordings.
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A number of tech-savvy lawmakers have led the charge in leveraging new social media features and platforms to promote their image and policies.
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With new technologies and skill sets within their reach, state and local government agencies are seizing the opportunities before them. Texas is no exception.
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State and local agencies are evaluating federated identity concepts as a way to become more business-friendly and potentially forge a unified citizen document stream.
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The Auto Insurance Center conducted an analysis of 126,085 Instagram posts with the hashtags #Traffic, #TrafficSucks and #TrafficJam.
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In a new "Predicting Our Future" podcast, entrepreneur Andrew Weinreich looks at voting via the Internet and the two essential questions that remain unanswered: whether more people will vote and what the risks are.
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Turning 311 from a hotline into a platform for citizen engagement and customer service is not simple but cities are proving it can be done.
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Data from the Digital Cities and Counties Surveys reveals that governments are either investing in or planning to deploy CRM systems.
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Every service request — by phone, mobile app or Boston’s Web portal — becomes a piece of data that can be used to track the city’s performance.
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While cloud doesn’t provide a huge price break compared to traditional 311 solutions, it does give cities flexibility, including the ability to set up and launch 311 quickly.
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The days when cities offered a three-digit hotline service have been eclipsed by what might be called the Amazon era, where customer service is paramount.
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In the first month and a half of 2016, alerts set up on the monitoring software went off at least 146 times, but none of the alerts documented over that six-week time span contained any hint of criminal activity.
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With nearly six months under her belt, Jones also talked to us about chatbots and artificial intelligence in government.
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The center seeks to provide a comfortable coffee shop experience for the Russell neighborhood, where residents often lack access to high-speed Internet.
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One opponent says that a bill to prohibit internet service providers from selling or sharing customers’ personal data, especially online browsing and search histories, is unnecessary.
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The toolkit is under public domain and includes tips, a website and scorecards.
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The announcement comes on the heels of an FBI investigation that included the serving of federal search warrants at three massage businesses in Joplin in late January.
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The agency used social media and drone technology as floodwaters threatened Beulah Valley after a quick-hitting rain and hailstorm.
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State law forbids two or more members of an elected or appointed board from discussing matters that may come before them for action outside of a public meeting that has been announced in advance.
