Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Streamline’s products include tools that expand digital access for people with disabilities. The new year will bring a new federal accessibility rule for web and mobile communication affecting state and local government.
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At a Georgia Technology Authority roundtable, Google and state tech leaders explored how AI is transforming the search function, why clicks aren’t everything anymore and what that means for government.
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Backed by private enterprise, the program offers free classes to teach public housing residents about basic computer skills, artificial intelligence and other topics. It comes as a new mayor prepares to take over.
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GL Solutions was recently awarded a contract by the state of Oklahoma to modernize its state licensing systems, marking the fourth statewide contract the company has worked with to revamp software.
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The startup, backed by two government technology veterans and other investors, uses AI to speed up the permitting process as many cities face housing shortages. Bellevue, Wash., is among the company’s early clients.
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The Olympia Police Department has contacted the vendor and requested their deactivation, which is imminent. The move follows community concerns around issues including privacy and immigration enforcement.
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The U.S. Digital Response, a civic tech organization, has announced the recipients of its 2025 Digital Service Champions Awards, which honor state and local government modernization efforts.
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The Honolulu Department of Planning and Permitting has temporarily shuttered its building permit counter to resolve a backlog. Other services remain open. A “first look” at new AI software is imminent.
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The Washington Department of Fish and Wildlife’s new digital application, MyWDFW, will support license purchases. It’s coming around the time of the new license year, which starts April 1, 2026.
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Georgetown University’s Beeck Center for Social Impact + Innovation has created a national map that highlights how governments are building capacity for 21st-century service delivery. Progress varies widely.
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Not a cyber attack, the “internal service degradation” on Cloudflare’s network interrupted online operations for several states, municipalities and regional transit, health and human services organizations.
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Staff from the Southern California city, from Fairfield, Calif., and South Bend, Ind., examined the reasons why technology projects were unsuccessful at the recent GovAI Coalition Summit.
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As states get ready for federal accessibility compliance, the National Association of State Chief Information Officers has released a step-by-step guide to ensure access is part of purchasing, too.
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Boston’s new 311 system replaces one that could no longer deliver on the city’s needs. The no-code platform leverages AI to help officials be more efficient and agile as these needs evolve.
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The county, which is home to Chicago, has partnered with AidKit to issue $1,000 cash grants to homeowners there who are facing sharp property tax increases.
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AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why fixing policies is the first step to successful AI in customer service.
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By investing in streamlined technology tools and taking a collaborative approach to working with the development community, San Antonio's permitting and inspections process has better outcomes for staff and residents.
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Glitches with new ballot tabulators delayed the vote counting in some of the most closely watched and contested local elections across the state of Connecticut this week.
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