Artificial Intelligence

The deal provides Motorola Solutions with HyperYou’s agentic AI for handling nonemergency calls, as well as real-time language translation. The general idea is that AI can help alleviate call center staffing shortages.

Jackson County, Mo., could soon take steps aimed to ensure new data centers are not constructed in unincorporated areas of the county, at least temporarily.

San Jose, Calif., formed the GovAI Coalition in 2023 to bring technologists from different sectors together to collaborate on AI governance. After a unanimous vote, it will now go forward as a nonprofit.

Louisiana’s most populous city is the latest government to have an AI agent answer 311 calls instead of a human. The shift will happen in coming months; the AI has been trained on three years of 311 calls.

Iowa lawmakers are considering a deal with Tyler Technologies to use AI and public budget data to find cost savings by comparing the spending of school districts and local governments across the state.

A private research university in New York will offer a bachelor’s degree in AI this fall, as well as a six-course minor in the subject, featuring courses on machine learning, natural language processing and analytics.

The National Association of State Chief Information Officers has unveiled its 2026-2028 strategic plan. It underlines the role of the state CIO as a trusted adviser who can shape public policy.

Modern solutions can liberate local government clerks from hours of transcribing to compile meeting minutes. One such tool, from HeyGov, generates drafts from digital files, which can then be fine-tuned.

Bangor may fast-track an ordinance to pause data center builds for six months as the Maine state Legislature considers a longer freeze that would ban large centers for a year and a half.

New York is scaling statewide employee AI training with InnovateUS, after 75 percent of participants in a pilot reported saving time using one AI training tool, and 86 percent wanted to continue.

City councilors were caught off guard in Lewiston after receiving a proposal for a $300 million center inside the downtown Bates Mill only about a month before a meeting when they needed to vote on it.

A three-year collaboration between the two nonprofits aims to reach as many as 15 million students by 2028, signaling a national-scale push to shape how schools approach AI integration.

Agentic AI poses both new risks and big opportunities. To mitigate the risks, columnist Ben Palacio argues we should look to the same controls already present in financial information systems.

Alpha School, which opened in Austin, Texas, in 2014, is set to open a K-8 location in Chicago. It charges $55,000 a year in tuition and uses "guides," in lieu of teachers, to motivate kids to complete online lessons.

The National Science Foundation's new FINDERS Foundry initiative will fund up to $8.5 million in research by higher education institutions, nonprofits and government entities to solve problems in education.

A survey of 386 global experts suggests governments, businesses, educators and communities must act together to counter dangerous overreliance, displaced workers, mental health problems and other risks from AI.

Steve Patterson brings decades of in-house experience at the Department of Information Technology Services to his new position. There, he’ll guide tech operations and ongoing modernization.

The document outlining the Trump administration’s approach to AI signals less regulation and more innovation. To plan for it, state and local governments must understand what it includes — and what it omits.