Terms were not disclosed.
The acquisition of HyperYou brings together two of the hottest areas of government technology — public safety and artificial intelligence.
In this case, HyperYou’s agentic AI can help understaffed 911 centers handle calls that don’t require an immediate emergency response. Such calls can make up two-thirds of total call volume, according to Motorola.
“The technology is ready and the need is there,” Jeremiah Nelson, Motorola’s corporate VP of response, reporting and evidence, told Government Technology.
Those AI agents can tell the difference between, say, a vehicle breakdown and a multicar collision, and then automatically route those calls to the proper people, freeing up more resources for genuine emergencies. Motorola works with customers to set up specific workflows for the AI agents.
As long as those call center staffing shortages persist, Nelson said, AI will help with call center workloads.
Motorola plans to add HyperYou’s technology to its Command Center portfolio and also launch what the statement called “additional specialized AI agents that understand the context of 911 calls, radio traffic and other data sources to take emergency actions.”
Motorola said those upcoming AI agents will include language translation, reflecting another industry trend. Last year, for example, public safety tech supplier Axon bought Prepared, whose 911 call center tools include real-time translation.
Motorola Solutions will absorb the HyperYou team. The company launched in 2023.
“We built Hyper around a simple, non-negotiable truth: When someone calls for help, there can’t be a delay,” said Ben Sanders, HyperYou’s CEO and co-founder, in the statement. “We’re proud to join Motorola Solutions in leading this new wave of agentic AI for the 911 workflow — technology that can move as fast as the crisis at the other end of the call.”
