Digital Services

The county’s 911 system can now receive pictures, videos and livestreams from callers. Dispatchers will be able to send people a link to send their location, images or a video — or even a livestream.

In the capital district, the work of its AI Advisory Group and AI Taskforce comes together to help ensure advances in artificial intelligence meet values set by its mayor. Only solutions that properly align get adopted.

The sheriff’s department continues to promote the app, which actually debuted last year, as “an innovative way for us to connect with residents, businesses and visitors.” Through it, people can report crimes, and the sheriff’s office can send alerts.

Drawing from his experience in San Jose, Seattle Chief Technology Officer Rob Lloyd seeks to address pressing issues like homelessness and public safety in a post-pandemic landscape, in the Emerald City.

The 2025 EDUCAUSE Top 10 list, a snapshot of top priorities in higher education, focuses on earning back trust through technology and data. Several indicators show faith in the value of higher ed and the integrity of tech companies is declining.

The Illinois Department of Motor Vehicles is deploying kiosks this fall as part of a pilot program to help residents access services like driver’s license renewals more efficiently. Average transaction times are estimated at roughly two minutes.

The Idaho Department of Correction has significantly improved document management processes by utilizing Laserfiche to enable digitization and the automation of administrative tasks. This, in turn, has enhanced communication and facilitated field work.

The shift is designed to let the city offer more details about its 2025 budget, the subject of a public hearing Nov. 11. This is the first year Eau Claire has used the new budgeting software and, following state statute, it offers a print version as well.

After intermittent problems, elections websites in Florida counties appear to once again be operating as expected. Issues popped up in Broward County and in Palm Beach County too, where an official noted they had nothing to do with systems connected to actual voting and tabulation.

School districts nationwide have widely adopted platforms to track what students search online; roughly half of U.S. K-12 public schools use a system from GoGuardian. Critics, however, raise concerns about privacy, free speech, lack of transparency, and what happens to student data.

A new executive order adds teeth to the state’s permit transparency and streamlining work. It instructs agencies to do more to simplify the user experience on their platform, and bring more approval processes on board.

The territory’s digital ID initiative, IDEAL, lets government agencies do a better job of sharing information they already have on residents, after securing their permission. It’s aimed at simplifying processes and making them quicker.

Officials will use electronic pollbooks to speed up how they identify and sign in voters during early voting, when any location can be used, but ballots must still belong to their precinct. The tablets are not connected to the Internet.

Plus, a federal digital equity program received hundreds of applications, a tracker illustrates the rising trend of digital service teams, new research quantifies the positive effects of fiber broadband on rural communities and more.

Officials at the Municipal Authority of Westmoreland County said the entity, a water and sewer utility, recovered more than $826,000 stolen in a “vendor impersonator” phishing scheme. This, an expert said, is a rare occurrence.

The availability of more than $28 million in grant money is aimed at supporting the build-out of infrastructure. Greenwich, Conn., affluent but underserved, will get the most this round, approximately $1.8 million.

Three existing government technology firms, including Black Mountain Software, comprise the new company, which said it has 2,000 clients out of the gate. The deal includes backing from Black Mountain owner Peterson Partners, an investment firm.

A new mobile notification system in Somerset County lets 911 officials notify people nearby who may be able to help. A $25,000 grant from the 1889 Foundation funded the system, but the app is free for people to download.