Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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A new report finds digital service teams becoming essential to state and local governments refreshing services, managing tighter budgets, and keeping residents at the center of digital transformation. -
Technology leaders from across the Seattle region have united to create The Exchange Northwest, a regional gathering for civic collaboration and partnership with innovation in mind.
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The new live online report enables travelers using Boston Logan International Airport to better plan arrivals. It “reflects current conditions at each checkpoint,” according to the Massachusetts Port Authority.
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The incoming Texas technology leader will guide IT services across more than 40 departments and 500 city facilities. He was most recently CIO at the Los Angeles County Department of Public Health.
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A new online document submission tool developed by county IT and social services staff lets residents securely apply and provide documentation for a range of programs including Medicaid and food services.
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Pennsylvania CIO Bry Pardoe describes how she’s working across state agencies to reorient the way IT projects are designed and managed, with the core goal of easing access to government services for residents.
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A new Federal Emergency Management Agency transparency requirement may help counties gain visibility into funding requests, via a dashboard. Regular deadlines are expected to drive tracking.
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A former technology executive for the Internal Revenue Service, Shukla worked on modernization and AI efforts at the federal agency. He replaces Mark Combs, who has announced his retirement.
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The state’s new chief transformation officer served as a senior White House official and has since held leadership roles with Connecticut government and Yale University’s Tobin Center for Economic Policy.
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State lawmakers voted down a bill that would have created exceptions to Colorado’s right-to-repair laws, which currently enable individuals other than manufacturers to repair electronics.
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Autonomous vehicles, sidewalk robots and other technologies in the urban landscape are scooping up new caches of data. Cities, in turn, are using this information in novel ways.
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A unanimous City Council vote formalized letting the city and Jersey County share the Integrated Public Alert and Warning System, and send emergency alerts to residents’ cellphones.
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Nearly a month after California Department of Technology Director Liana Bailey-Crimmins retired, Gov. Gavin Newsom has found her replacement, at the Government Operations Agency.
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It’s unclear what the state executive’s next move will be. He is among several C-level technologists who have stepped down recently, including Senior Counselor to the Governor Amy Tong.
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City leaders from Boston to San Antonio to Tokyo intend to shape how AI is built and governed. The group has the support of the Bloomberg Center for Government Excellence at Johns Hopkins University.
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The workforce management tech firm has bought Miller Mendel Inc., whose software helps with background checks for law enforcement applications. It follows another public safety acquisition earlier this year.
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CIO David Edinger describes a major restructuring of IT in Colorado aimed at flattening the organization and getting closer to the agencies it serves.
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The city’s technology strategy is delivering measurable savings in less than a year’s time, expanding AI and modernizing services — all while emphasizing a more deliberate use of data.
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The state’s digital transformation projects director has announced his departure. Officials have not yet named a replacement for Pettit, who has also served as CIO of Oregon and Oklahoma.
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Transportation departments in the two states are using intelligent technology from Quarterhill Inc. to improve data collection and analysis of heavy-duty trucking activity at weigh-in-motion locations.
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The state’s former Deputy Chief Technology Officer Chris Henderson returns to the Indiana Office of Technology in the new position, which is focused on service delivery and modernization.
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