Digital Services

Naperville, Ill., rolled out a text-to-911 option this week. Officials advise citizens to only use the service if a phone call can't be made. No pictures or videos can be delivered with the service at this time.

Chicago and its technology partner CityBase have expanded a program offering payment kiosks throughout the city. The devices are strategically positioned to allow safe and easy access to services 24/7.

Hawaii’s new portal, launched by the Department of Human Services, brings new technology into the process of connecting foster kids to caregivers, making the process faster and easier.

Calif. Gov. Gavin Newsom will soon review a variety of bills aiming to improve the state's unemployment insurance system, which has come under fire for slowness, fraud and poor management.

The Yolo County District Attorney's Office in California is one of the first places in the state to embrace a software that redacts people's names, addresses and racial statuses from police reports.

Government is the ultimate service provider, but the pandemic exposed where legacy tech falls short in serving citizens. IT leaders should build support to go beyond simple upgrades and truly transform.

Federal COVID-19 relief funds will cover the cost of unlimited mental health consultations and 12 counseling sessions a year for community college students in the Connecticut State Colleges and Universities system.

The commissioners of Butler County, Ohio, have heard a $4 million proposal to bring high-speed Internet to 2,700 locations in rural parts of the county. The project would be led by an electric cooperative.

State records show that Oregon is thinking about adopting a digital passport that can allow citizens to show proof of vaccination easily. However, the state doesn't know what kind of technology would be employed.

The COVID-19 pandemic and various studies have exposed nationwide disparities in who has access to physical and mental health care, and a recent funding windfall for schools and broadband could help close those gaps.

Thanks to an initiative involving many public and private organizations, a digital COVID-19 vaccination card has been created using technology from the Boston Children's Hospital. A few states have adopted the card.

Digital licenses and IDs are currently being tested before being rolled out to the public later this year. Once released, users will be able to share their app-based ID with law enforcement and participating retailers.

The Washington County Sheriff's Office in New York has released a dashboard that informs the public of drug overdose trends in the local area. Multiple local police agencies shared data for the project.

A partnership between the federal government and the private sector has led to a new National Weather Service alert system for thunderstorms that could cause severe damage with hail and wind.

The city of Austin is one of 150 government agencies and institutions throughout the state of Texas that has utilized GTY solutions for digital transformation. Here's why and how Austin has gone more digital.

During the pandemic, 311 services became more important to citizens and governments alike. Now, companies such as Zencity are crafting platforms that offer more efficiency and accountability than before.

A group of scammers used bots to accumulate and resell passport application appointments from the U.S. Department of State, which was forced to take its appointment system offline.

The nonprofit EveryoneOn has helped more than 800,000 Americans find low-cost Internet service and digital resources, and its outreach has only become more important for K-12 students with the advent of remote education.