Digital Services

Rather than looking at the move to digital services as a “one and done” endeavor, incremental change over time can create systems that are agile and sustainable and effective now and in the future.

The deal — taking place at a busy time for M&A in gov tech — comes as more agencies are turning to virtual and digital tools for public meetings and archiving. Rock Solid announced the acquisition amid a rebranding.

The software, which has been used by government agencies, is raising questions among Democratic lawmakers around whether the company misled consumers and agencies about the scope of the verification technology.

The newly introduced smartphone app will allow residents to share tips about crimes in the area. The release is part of a partnership between the Rockingham Police Department and other regional law enforcement groups.

During a virtual summit this week, California technology leaders discussed how they think about the process of innovating digital services in state government — from concept modeling and gathering support to execution.

In creating or improving digital assets like websites, government entities often talk about the importance of “user-centered design.” But what does that really mean, and what does it look like in action?

The cloud-based software provider to public agencies launched in 2016 and now sells tools for procurement, budgeting, permitting and other government tasks. The deal values GTY at $363 million, according to one source.

After a Zoom Bible study class in San Francisco was bombarded with pornography, some of which included exploitation of children, Zoom has been on the receiving end of severe legal scrutiny.

The Nebraska State Unit on Aging has partnered with GetSetUp.io, a virtual learning platform, to bolster digital skills and a wide range of other life skills among older adults across the state.

The Chan Soon-Shiong Medical Center in Windber, Pa., is in the process of developing a new telehealth program that aims to provide a higher quality of care. The program will help keep needed hospital beds open.

The Jefferson County Public Library has unveiled what it believes to be a national first: a "ghost library." Residents can access the library if they obtain a library card and pin number.

The municipal court in Chandler, Ariz., is expanding its virtual service to better protect survivors of domestic violence through the justice system. The court has teamed up with a local shelter on the project.

Cash App, a popular mobile payment service, said a data breach could potentially affect 8.2 million of the app’s current and former users. A former employee inappropriately downloaded reports with customer data.

When it comes to accessibility and inclusion, there are steps local and state agencies can take — and others that should be avoided — to provide an equitable government service experience across populations.

According to an announcement from Boston Mayor Michelle Wu, Santiago Garces will become Boston's chief information officer in May. Garces will replace Alex Lawrence, who has served as interim CIO since November.

Wilkes-Barre Housing Authority Executive Director Judy Kosloski will meet Thursday with Verizon software representatives to finalize the content of the online application for the Section 8 Housing Choice Voucher Program.

The project already overhauled some county computer systems, such as those that handle accounting countywide, and now the new system will begin to handle payroll and timesheets for a large portion of county employees.

Residents in Yakima County, Wash., can apply for rental assistance through a new online portal that launched this week. The portal is helping streamline the application process and improving accessibility.