Digital Services

The pandemic caused many courthouses to pause or limit in-person sessions, forcing staff to get creative. Those struggles proved a breeding ground for innovation and turned new focus on digital equity.

After five years of leading improvements to resident, business and visitor digital experience for the city and county of San Francisco, Carrie Bishop has announced plans to depart from the position March 4.

The move comes as CLEAR, a familiar presence in airports, seeks more business from public agencies. Whyline, founded in 2015, helps governments, banks and other organizations set up virtual appointments.

Cities both in the U.S. and around the world are taking a forward-thinking digital approach to government experience, using automation and data analytics to better engage with residents and predict their needs.

Texas Chief Information Officer Amanda Crawford discusses broadband, the push to connect all residents to government and how the state is supporting local cybersecurity efforts.

The New York Department of Motor Vehicles’ online driver permit testing system has been restarted despite concerns over cheating and false ID documents raised by county clerks and other staff.

The city took its systems offline — including bill payment services — after identifying an external threat Friday. Emergency services and police and fire response were not affected by the outage.

The new company, the product of the recent mergers of the three firms, plans expansion and a hiring binge. The move reflects increased activity in the public records and communications space of the gov tech industry.

After the 2020 rush to get as much of government online as quickly as possible, 2021 saw sustained growth of digital services as more decision-makers realized its value for both staff and citizens.

Virtual hearings and e-filing tools bring convenience — but not to everyone. Individuals representing themselves in civil cases can struggle with limited digital offerings and user experiences designed for lawyers.

Modernizing vital records management systems is essential for states not only during the COVID-19 pandemic, but also for increasing transparency and ease of access for constituents.

Yesterday, a fire that started near an overpass in Los Angeles damaged fiber-optic lines used by Spectrum. The company said outages were concentrated in South L.A., but other customers were affected.

As part of a project that affects multiple departments, Ohio is requiring unemployment insurance filers to create an account with the state's OH|ID platform. The ID will allow access to other state programs.

A Federal Trade Commission report says the largest Internet service providers don't clearly inform customers about the many ways their data is used and often have "problematic interfaces" for customer data options.

Chandler is now the first municipality in Arizona to test mobile voting with Voatz, a blockchain-based technology that has been piloted to a limited extent in a handful of real elections.

At the NASCIO Annual conference, CIO Tracy Barnes outlined how Indiana IT is leading by example as they move applications to the cloud, as well as his plans for secure and efficient identity and access management.

A report by Washington Attorney General Bob Ferguson's office says 6.3 million notices of data breaches have been delivered to state residents in 2021. This number eclipses the previous record of 3.5 million in 2018.

Over half of the computers in the Dauphin County Library System couldn't be used by the public because of COVID-19 precautions. This week saw the return of all computers for public use.