Government Experience

The Philadelphia Office of Innovation and Technology has created a Racial Equity Action Plan. Equity plays an integral role for an office tasked with supporting other city departments with technology.

The state of Minnesota’s Department of Public Safety uses translation AI tech in its Driver and Vehicle Services division, expanding access to government services for non-English-speaking constituents.

The latest publication from the National Association of State Chief Information Officers looks at strides government has made serving citizens in the digital age. The report compares current status to a 2001 call to action.

Santa Clarita, Calif.'s recent website redesign features improved navigation for users on desktop and mobile devices and integrates the AI chatbot, Ask Sammy, to help users find exactly what they need.

For the Samish Indian Nation, the process of digitizing documents has helped to increase the resilience of some of the nation’s important records, helping preserve both language and culture.

The single sign-on portal for government benefits and services is set to be expanded to all 50 states. The program was initially piloted in Arkansas in 2022 and has since been adopted by more than 40 federal and state agencies.

The seventh annual Government Experience Awards honors jurisdictions that have elevated tech standards to establish an intuitive, customer-centric approach in delivering essential resident services.

A new push from startup gov tech firm Polimorphic seeks to offer more efficient and precise searches of government websites. If successful, it could lead to reduced calls to public agencies and happier citizens.

The use of chatbots is exploding across government agencies at all levels, according to survey data. A local government expert weighs in on the dos and don’ts of implementing one that actually works.

The collaboration and shared learning made possible through the smart region consortium known as The Connective enhances tech work for cities that are members — such as Phoenix, Mesa and Surprise, Ariz.

A new survey of 16,000 Americans helps illustrate the link between a local government’s use of technology, its transparency practices, its service offerings and how much trust it’s earned from residents.

The smart region consortium for the greater Phoenix region, known as The Connective, offers members across sectors a model for collaboration and learning to develop and deploy technology solutions.

Efforts to cut down on pandemic-era unemployment insurance fraud is leaving some in the state without benefits as the tools used to detect fraudulent claims sideline legitimate payments.

The map-based Chicago Recovery Plan was created with feedback from residents. It also allows them to track progress on city projects to create safe neighborhoods and drive equitable economic growth.

A new platform from the state's Department of Labor and Workforce Development and a nonprofit partner is giving unprecedented insights into public works wages and compliance with prevailing wage laws.

In the wake of the NYC Open Data Help Desk reaching the major data milestone of 10,000 inquiries since its inception, Chief Analytics Officer Martha Norrick shared her thoughts on the progress and what’s next.

“What’s in a name?” As some government agencies make their chatbots more human than ever, explore a growing cast of AI characters.

Utah CTO David Fletcher will be retiring this week after over two decades in the role. In his final days in public service, he shared what he has learned and accomplished in a career peppered with technological disruption.