Government Experience

In Bloomington, Minn., officials are leveraging technology to bring the city’s community-driven strategic plan to life in a way that those who contributed to its creation can visualize and interpret.

A new concept to develop open source digital infrastructure for the public sector is the focus of a new report by the Jacobs Urban Tech Hub at Cornell Tech. Authors advocate for a much more collaborative approach to the building process.

Public-sector CIOs and other tech leaders say making deeper human connections is increasingly vital even as artificial intelligence makes quick advances. Experts offered examples of how to proceed in this new world.

Decatur City Council members are pushing for the reversal of one city board’s decision not to livestream meetings. The call for increased transparency comes amid some reluctance from some officials to stream public meetings.

As Merced County, Calif., embarks on a multiple-year digital transformation journey to better serve constituents, evolving the permitting process involves the unification of previously siloed systems.

An Internet service provider’s fibers in Washington, D.C., were severed, downing the third-party data center that supports Vermont’s public-facing websites. The “unheard of” incident is prompting new resiliency talks.

The Comptroller had seven bills introduced on her behalf in 2023, including legislation to create a taxpayer advocate division to assist tax filing and address areas that taxpayers struggle with most.

Across the city of San Francisco government, teams are working in collaborative ways to improve accessibility to government services and resources to better support people with disabilities.

The new Commonwealth Office of Digital Experience (CODE PA) is aimed at improving resident services by boosting convenience, accessibility and cohesion across state government digital offerings.

For entrepreneurs who want access to state information about their business startups at any time, West Virginia is now offering answers 24 hours a day, seven days a week through a chatbot.

Government Technology’s Chief Innovation and Strategy Officer Dustin Haisler breaks down the present landscape with a comparative look at the latest tools, like ChatGPT, Google’s Bard and Bing AI chat.

Nevada State Parks is modernizing reservation processes with a cloud-based reservation software to simplify the visitor and staff experience. Officials say the state is the last to modernize its reservation system.

A new, interactive resource released today from Code for America aims to improve the online safety net benefits application processes across all 50 states, Washington, D.C., and Puerto Rico.

State officials marked International Transgender Day of Visibility last week with the launch of the first version of its new centralized information hub to support transgender and non-binary constituents.

Although apps allowing wireless transmission and capture of digital driver’s license data have been available since November 2021, few police agencies or businesses in Florida have adopted the technology.

New York City’s new MyCity portal offers residents a single digital space to check eligibility for and gain access to city services and benefits across city agencies, starting with child care.

The National Association of State Chief Information Officers has released a resource offering state governments guidance on metaverse technologies, including potential applications for public-sector use.

From DMV and HCM to ERP and UI, the road to modernization for the major IT systems underpinning state government can be long and victories hard-fought. GT looked at the landscape of progress nationwide.