Government Experience

From digital inclusion to AI innovation, we take a closer look at Government Technology’s honorees in the 23rd year of its annual awards. In conversation with editorial staff, we focus on the work of five particular leaders.

A new claims portal is in place and call center upgrades are ongoing as state officials make large-scale changes to the technology behind Employment Development Department services. Next up: an RFP to replace the mainframe.

Local governments are increasingly using technology such as kiosks, chatbots and online forms to streamline services, but are these tools accessible to everyone? Data reveals critical gaps that may have simple fixes.

The state of Indiana has implemented a tool called Pivot, which leverages artificial intelligence to support job seekers by unveiling potential career paths personalized to their career goals. Later this year, it will begin to take on other tasks.

The state Department of Commerce and the Eastern Shore Regional GIS Cooperative have launched four dashboards that aggregate multiple streams of demographic and economic data, providing insight for government and residents.

The Borough of Prospect Park has deployed a tool from gov tech startup Polimorphic to respond to incoming telephone calls. The artificial intelligence is helping a small staff connect with residents despite a reduced work week.

Procurated, a procurement marketplace for state and local agencies, has officially launched its Canary supplier review tool after a quiet debut. The company’s CEO discusses the thinking behind the product’s design.

Facing book bans and programming controversies, an increasing number of libraries are publishing data dashboards for transparency, public accountability and strategic focus.

As governments nationwide work toward providing digital services via an Amazon-like experience, CIO Greg Lane outlines launching Delaware’s single sign-on solution with a payment portal.

Minnesota's licensing and permitting system for outdoor recreation — everything from bobcat trapping to Nordic skiing on state trails — will undergo an electronic transformation next year.

The company introduced two-way text messaging for the GovDelivery solution, to more directly connect the public sector and residents — but also enhance agencies’ ability to gather feedback and improve services.

Officials have leveraged digital and mobile tools to make services more widely accessible to Coloradans regardless of location. Simultaneously, they are upgrading their IT infrastructure to more modern tools.

As the use of automatic license plate readers grows, Government Technology reviewed public safety agencies’ audits and policies to determine progress.

The California Health and Human Services Agency’s new IT and Data Strategic Plan underscores a resident-centric, integrated approach to services. It highlights the crucial role of IT professionals in advancing digital equity.

While many states have rolled out digital ID programs, the number of law enforcement agencies who accept them remains limited. One agency shared with Government Technology the challenges and successes they’ve experienced conducting traffic stops with users of digital wallets.

The redesigned platform — believed to be the first of its kind at launch — enhances how residents, businesses and governments can access and view statewide land ownership data. Mobile performance and print functions are also improved.

Huntington Beach, Calif.’s new city website, which launched Monday, eliminates nearly half the pages on its old site. A curated visitor search drives sought-after pages to the top, and the process for back-end changes has been refined.

Laws requiring age verification for adult content and social media are spreading. That raises a question: How can companies and government reliably verify ages in the absence of centralized state digital ID systems?