Government Experience

The Savannah/Hilton Head International Airport is leveraging AI technology to streamline the return process for items in the lost and found. The new platform will save time and stress for visitors and airport staff.

The Iowa Department of Transportation has delayed the launch of digital ID to make security improvements to its mobile ID app. The agency will be bringing the app in line with national and international standards, officials say.

Baltimore Mayor Brandon M. Scott has announced that Shelby Switzer has been hired to lead the city's Digital Services Team. Switzer is the first official hire for this team that was created in September 2022.

In order to help support mobility for constituents who are blind or have low vision, the city of Tampa, Fla. has implemented a new technology solution to improve access to city services and facilities.

The state's e-titling and vehicle registration program is expected to go live during the first quarter of 2023, providing residents with access to DMV services through an online portal or smartphone.

In Kansas City, Mo., leaders have implemented new technology to track snowplow locations, progress and other issues. It's an effort that has made snow removal in the city more time- and cost-efficient for constituents.

The Cook County 2010-2020 Census Demographics App received a major update today, giving users insight into a range of demographic changes that took place in the county between 2015 and 2020.

The city of Olathe, Kan., began its digital transformation journey roughly six years ago by consolidating the information on its website — but modernization involves continuous change and re-evaluation, say those leading the charge.

Clay Connected, a recently launched mobile app and platform, is offering residents in the county new access to service requests across county departments, timely information and a route to report problems.

Technology deployments depend on dedicated workers, and a new survey describes what frustrates public agency employees the most. Pay, feedback and general burnout stand out as the main sources of workforce complaint.

State courts’ IT choices can raise or lower barriers to accessing the justice and impacts whether the public sees it as fairly distributed. Experts discussed what the path to a more equitable process looks like during a recent conference.

The city’s approach to digital equity involves several different programs and partnerships managed through the Telecommunications and Regulatory Affairs office. This work has helped to solidify the region as a tech capital.

In a City Council vote Tuesday, officials approved the nearly $500,000 expansion of the GPS tracking technology for garbage and recycling trucks. The system is similar to the one currently used to track the city’s snow plows and salt trucks.

In legal matters like eviction appeals, people often defend themselves. But this can be a confusing process for a layperson. A technology lab and court collaboration brings a new tool aimed at making the process more accessible.

The Delaware Department of Natural Resources and Environmental Control recently relaunched a consolidated online resource to improve recycling efforts across the state. The tool offers a one-stop shop for residents and industry.

The Office of Arts, Culture and Entrepreneurship has launched a new mural map and smartphone app to bring attention to the work of local art and artists. In recent years, the city has focused on replacing graffiti with murals.

The newly released app allows users to submit requests in a wide range of categories, including abandoned vehicles, anonymous criminal reports, public records requests, broken streetlights and other services.

The cyber incident continues to disrupt services like accepting payments and issuing and processing permits. The county says it is looking for fixes and actively investigating the incident with the help of third-party specialists.