Government Experience

A new push from startup gov tech firm Polimorphic seeks to offer more efficient and precise searches of government websites. If successful, it could lead to reduced calls to public agencies and happier citizens.

The use of chatbots is exploding across government agencies at all levels, according to survey data. A local government expert weighs in on the dos and don’ts of implementing one that actually works.

The collaboration and shared learning made possible through the smart region consortium known as The Connective enhances tech work for cities that are members — such as Phoenix, Mesa and Surprise, Ariz.

A new survey of 16,000 Americans helps illustrate the link between a local government’s use of technology, its transparency practices, its service offerings and how much trust it’s earned from residents.

The smart region consortium for the greater Phoenix region, known as The Connective, offers members across sectors a model for collaboration and learning to develop and deploy technology solutions.

Efforts to cut down on pandemic-era unemployment insurance fraud is leaving some in the state without benefits as the tools used to detect fraudulent claims sideline legitimate payments.

The map-based Chicago Recovery Plan was created with feedback from residents. It also allows them to track progress on city projects to create safe neighborhoods and drive equitable economic growth.

A new platform from the state's Department of Labor and Workforce Development and a nonprofit partner is giving unprecedented insights into public works wages and compliance with prevailing wage laws.

In the wake of the NYC Open Data Help Desk reaching the major data milestone of 10,000 inquiries since its inception, Chief Analytics Officer Martha Norrick shared her thoughts on the progress and what’s next.

“What’s in a name?” As some government agencies make their chatbots more human than ever, explore a growing cast of AI characters.

Utah CTO David Fletcher will be retiring this week after over two decades in the role. In his final days in public service, he shared what he has learned and accomplished in a career peppered with technological disruption.

A report published this week by the nonprofit civic engagement organization MapLight lays out several strategies that can be implemented by local government agencies to improve civic engagement.

Experts argue that agencies having staff dedicated to equity and inclusion play an important role for government work, from strategic planning, to operations, to the rise of digital government services.

That progress includes modernizing the state's websites, building a leadership team to reimagine digital service delivery there and partnering with the Pennsylvania Office of Transformation.

The Illinois Department of Children and Family Services has adopted Augintel’s Natural Language Processing software to help child welfare caseworkers gain enhanced insights on the cases they manage.

The NYC Office of Technology and Innovation’s Office of Data Analytics is convening a series of meetings for working groups to establish a citywide data governance program and guidance on data use.

The portal that gives users access to Cherokee County planning and zoning documents is undergoing an overhaul to implement more stringent cybersecurity protocols while creating a more user-friendly experience.

The Illinois Child Care Assistance Program application process is getting digitized through a partnership with Code for America. The partnership aims to make the process simpler and more efficient for families who rely on it.